Trust, medical expertise and humaneness: A qualitative study on people with cancer’ satisfaction with medical care

• DOI: 10.1111/hex.13171
• Publication Date: 2021-02-06T02:47:13Z
• Authors: Susanne Blödt; Jacqueline Müller...; Georg Seifert; Christine Holmberg
• Keywords: Medical care

Understanding peoples' evaluations of their health care is important to ensure appropriate health-care services.To understand what factors influence satisfaction with and how interpersonal trust established between doctors cancer patients in Germany.A narrative interview study that included women a diagnosis breast men prostate cancer. A question-focused analysis was conducted.Interviewees were sought across Germany through self-help organizations, clinics, rehabilitation facilities, physicians other professionals, order develop modules on experiencing for the website krankheitserfahrungen.de (illness experiences.de).Satisfaction related perception having knowledgeable trusted physician. Trust developed particular interactions which 'medical expertise' 'humaneness' enacted by physicians. Humaneness represents ability personalize medical expertise thereby convey working individual's best interest treat patient as an individual unique human being. This fostered contextual relational including among others setting, time, information transfer, respect, availability, profoundness, sensitivity understanding.It make oneself known know ways allowed satisfying experiences establishing trust. suggests importance conceptualizing doctor-patient relationship fundamentally reciprocal interaction caregiving care-receiving. At core lies profoundly humane quality.