Improving exchange with consumers within mental health organizations: Recognizing mental ill health experience as a ‘sneaky, special degree’

• DOI: 10.1111/inm.12312
• Publication Date: 2017-02-01T10:24:13Z
• Authors: Brett Scholz; Julia Bocking; Brenda Happell
• Keywords: Stigma; Thematic Analysis; Value (mathematics); Social exchange theory

Abstract Stigmatizing views towards consumers may be held even by those working within mental health organizations. Contemporary policies require organizations to work collaboratively with in producing and delivering services. Using social exchange theory, which emphasises mutual maximise benefits partnership, the current study explores perspectives of that have some level consumer leadership. Interviews were conducted 14 participants from a range Data transcribed, analyzed using thematic analytic discursive psychological techniques. Findings suggest stigma is still prevalent leadership positions, are often perceived as less able than non‐consumers. Several discourses challenged such view – showing how bring value through their expertise system, ability provide safety support other consumers. Through theory lens, authors call for challenge promote can maximize benefits.