Relational coordination among nurses and other providers: impact on the quality of patient care

• DOI: 10.1111/j.1365-2834.2010.01138.x
• Publication Date: 2010-10-21T06:19:05Z
• Authors: DONNA S. HAVENS; JOSEPH VASEY; JODY H. GITTELL; WEI-TING LIN
• Keywords: Patient Care Team; 03 medical and health sciences; Outcome and Process Assessment, Health Care; Communication; Interprofessional Relations; Humans; Hospitals, Community; Nurse Administrators; Pennsylvania; 0305 other medical science; Quality of Health Care; 3. Good health

havens d.s., vasey j., gittell j.h. & lin w-t. (2010) Journal of Nursing Management 18, 926–937Relational coordination among nurses and other providers: impact on the quality patient care Aim The present study examined nurse reports relational between providers quality. Background While communication has been traditionally considered important to improve quality, extends this view, emphasising value high-quality relationships exemplified by shared goals, knowledge mutual respect; that is timely, frequent, accurate problem-solving. Methods Direct registered (RNs) (n = 747) completed surveys assess across five provider functions six types units. Nurses also reported perceptions about Results In all analyses, was significantly related overall in expected directions. As increased, decreases adverse events such as hospital-acquired infections medication errors. Conclusions Enhancing central improving care. Implications for managers new emerging theory provides a useful research-based framework use relationships,