Effect of client complaints on small animal veterinary internists

• DOI: 10.1111/jsap.12936
• Publication Date: 2018-10-05T20:52:37Z
• Authors: A. R. Bryce; T. A. Rossi; C. Tansey; R. A. Murphy; L. A. Murphy; R. K. Nakamura
• Keywords: Complaint; Worry; Specialty

Objectives To investigate the effect of client complaints on small animal veterinary internists’ welfare, job satisfaction and medical practices. Materials Methods Cross‐sectional anonymous survey study. Between February 1 March 31, 2017, a web‐based questionnaire was made available through American College Veterinary Internal Medicine sub‐specialty Small Animal E‐mail List Serve. Results A total 92 completed surveys were for review. Fifty‐nine (64∙1%) respondents received complaint during previous 6 months with cost care most common reason (53∙3%). Eighty‐nine (96∙7%) worry about being against them 33 (35∙8%) stating they “most time” or “all time.” Thirty‐two (34∙8%) reported verbally assaulted by in 27 (29∙4%) threatened litigation months. Sixty‐six (71∙7%) have changing way practice medicine to avoid 40 (43∙5%) considered their career because them. Clinical Relevance Client are frequent problem among internists that detrimental effects satisfaction, psychological distress