Line Managers as Paradox Navigators in HRM Implementation: Balancing Consistency and Individual Responsiveness

• DOI: 10.1177/0149206318785241
• Publication Date: 2018-07-18T21:12:51Z
• Authors: Na Fu; Patrick C. Flood; Denise M. Rousseau; Tim Morris
• Keywords: Line management

Human resource management (HRM) research has broadened its focus beyond the intended HRM designed by executives to include actual line managers implement. In this study of a global professional services firm, we investigate content and process implementation. refers degree or extent which implement practices. The implementation entails two seemingly contradictory dimensions those practices: consistency (treating team members uniformly) individual responsiveness (considering differences in contributions). Studying 171 employees their 60 consulting project teams, jointly address effects manager Results indicate that is positively related job performance. addition, found moderate link between performance such stronger when high. However, no impact for viability. Implications practice are discussed.