Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

• DOI: 10.1186/s41239-021-00253-2
• Publication Date: 2021-04-05T23:03:49Z
• Authors: Jaclyn Broadbent; Jason Lodge
• Keywords: Online chat; Chat room; Blended Learning; Help Seeking; Online participation

Abstract Help-seeking is an essential self-regulatory and metacognitive skill. In the online learning environment, much of self-directed there are generally less opportunities to receive help in real time. The uses email discussion boards most common method seeking these environments. current study explored students’ perceptions use live chat technology for academic help-seeking within higher education, with a focus on comparing blended learners’ perspectives. Participants were 246 students who studying psychology ( n = 91) or 155) was well received by both groups, especially its ability provide instant, real-time, convenient help. Live particularly learners, more satisfied, felt cared about teaching team, would be likely recommend it others than learners. Further, learners reported that gave them better access staff, this feature good approximation traditional face-to-face conversations. As online, synchronous, private tool between student teacher, findings strong endorsement