Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science

• DOI: 10.1287/serv.2.1_2.21
• Publication Date: 2012-04-16T18:38:17Z
• Authors: Sergio Barile; Francesco Polese
• Keywords: Systems science; Systems theory; Service system; Service-dominant logic

The objective of this paper is to review recent developments in service theory and systems with a view identifying common features between the two. In particular, study explores issue whether so-called ‘smart systems’ can be understood terms ‘viable approach’ theory. begins by examining fundamental principles service-dominant logic (S-D logic) science (SS). similarities differences two are explored, particular emphasis on feature system. then moves realm exploring main proposals viable approach (VSA), which an interdisciplinary that includes elements derived from resource-based theory, biology, sociology, mechanics. draws together best systems.’ most important finding VSA provides valuable insights into design management smart systems, especially regard harmonisation, governance, successful value co-creation processes. [Service Science, ISSN 2164-3962 (print), 2164-3970 (online), was published Services Science Global (SSG) 2009 2011 as issues under ISBN 978-1-4276-2090-3.]