Exploring satisfaction level among outpatients regarding pharmacy facilities and services in the Kingdom of Saudi Arabia; a large regional analysis

• DOI: 10.1371/journal.pone.0247912
• Publication Date: 2021-04-01T18:30:23Z
• Authors: Nasser Hadal Alot...; Abdulaziz Ibrahim...; Ahmed Mohammed Al...; Yusra Habib Khan; Tauqeer Hussain M...; Khalid Saad Alharbi; Nabil K. Alruwaili; Abdullah S. Alanazi; Ahmed Hassan; Badriyah Shadid A...
• Keywords: Outpatient clinic; Cross-sectional study

Background Evaluation of patients`satisfaction towards pharmacy services is utmost importance to ensure the quality care. It helps in identifying domains requiring improvements provide high provision enhanced pharmaceutical The current study aims ascertain extent satisfaction among patients attending outpatient pharmacies Kingdom Saudi Arabia. Methods A hospital-based cross-sectional involving 746 various public hospitals was conducted from 01 January 15 February 2020. Information on socio-demographic profile subjects along with their extracted by using a 23-items questionnaire. These questions were divided into two including 7 related facilities (questions 1F 7F) and 8 for 1S 8S), where F S denotes services, respectively. cumulative score estimated 5-item Likert scale maximum 5 each item. relationship between demographics scores evaluated appropriate statistics. Results There male preponderance (58.8%). overall 2.97 ± 0.65. Satisfaction scored lower (mean score: 3.91 0.77) than 4.03 0.66). Items patient`s counseling (3F, 2S, 3S, 6S) least during analysis. Older (p = 0.006), gender (p<0.001), nationality (0.035), primary care centers 0.02), chronic illnesses significantly associated score. Conclusion This reported that level low differed groups. Approximately one-half not satisfied services. findings underscore dire need managerial interventions hiring trained professionals, onsite training staff, initiation clinical or patient centered evaluation response controlling measures, irrespective type hospitals.