User-Chatbot Conversations During the COVID-19 Pandemic: Study Based on Topic Modeling and Sentiment Analysis

• DOI: 10.2196/40922
• Publication Date: 2023-01-03T21:02:11Z
• Authors: Hyojin Chin; Gabriel Lima; Mingi Shin; Assem Zhunis; Chiyoung Cha; Junghoi Choi; Meeyoung Cha
• Keywords: Chatbot; Pandemic; Sentiment Analysis

Chatbots have become a promising tool to support public health initiatives. Despite their potential, little research has examined how individuals interacted with chatbots during the COVID-19 pandemic. Understanding user-chatbot interactions is crucial for developing services that can respond people's needs global emergency.