The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

• DOI: 10.2307/4126671
• Publication Date: 2008-02-07T21:10:21Z
• Authors: David J. Walsh; Jody Hoffer Gittell
• Keywords: 0502 economics and business; 05 social sciences

This book offers management lessons from the world's most profitable airline. 'As a former Southwest insider, I often wondered why other organizations couldn't duplicate business model. Anyone who wants to understand how it works should read this book' - Libby Sartain, Senior VP of Human Resources, Yahoo. 'Professor Gittell has tackled one hottest and important topics in circles today some airlines continually fly high over economic wreckage rest industry' Thomas Winkelmann, The Americas, Lufthansa German Airlines. 'Through extensive research, Jody Hoffer gets bottom what sustained Airlines' positive employee relations performance through good bad times' A. Kochan, professor, MIT Sloan School Management, Global Airline Industry Program.Fortune magazine calls Airlines successful airline history. In an industry that regularly loses billions dollars, had 31 consecutive years profitability. Way reveals secret Southwest's remarkable success relationships creates enormous competitive advantage motivation, teamwork, coordination among employees. Based on Professor Gittell's eight field explores innovative policies, strategies, techniques, showing these methods can be implemented any organization, explains to: lead with credibility caring; invest frontline leaders; hire train for relational competence; use conflicts build relationships; and, encourage mutual respect employees, managers, unions, suppliers.