AI in Relationship Counselling: Evaluating ChatGPT’s Therapeutic Capabilities in Providing Relationship Advice
Helpfulness
Therapeutic relationship
CLARITY
Thematic Analysis
DOI:
10.31234/osf.io/3zajt
Publication Date:
2023-10-30T05:00:28Z
AUTHORS (3)
ABSTRACT
Recent advancements in AI have led to chatbots, such as ChatGPT, capable of providing therapeutic responses. Early research evaluating chatbots’ ability provide relationship advice and single-session interventions has showed that both laypeople therapists rate them high on attributed empathy helpfulness. In the present study, 20 participants engaged intervention with ChatGPT were interviewed about their experiences. We evaluated performance comprising technical outcomes error linguistic accuracy quality questioning. The interviews analysed using reflexive thematic analysis which generated four themes: light at end tunnel; clearing fog; clinical skills; setting. analyses feasibility outcomes, coded by researchers perceived users, show provides realistic it consistently rated highly attributes skills, human-likeness, exploration, useability, clarity next steps for users’ problem. Limitations include a poor assessment risk reaching collaborative solutions participant. This study extends acceptance theories highlights potential capabilities support.
SUPPLEMENTAL MATERIAL
Coming soon ....
REFERENCES (0)
CITATIONS (3)
EXTERNAL LINKS
PlumX Metrics
RECOMMENDATIONS
FAIR ASSESSMENT
Coming soon ....
JUPYTER LAB
Coming soon ....