CareNet Tyrol – Information System Success Assessment for Case & Care Management Service

• DOI: 10.3233/shti240025
• Publication Date: 2024-04-29T09:41:24Z
• Authors: Sabrina B. Neururer; Raphael Klein; Bernhard Pfeifer; Gabi Schiessling; Eva Schulc; Chiara Messina; Kristina Reiter; Angelika Rzepka; Peter Kastner
• Keywords: Humans; Documentation; Case Management

Background: CareNet is the IT-based tool for Case and Care Management (CCM) in Tyrol, which facilitates standardised documentation of CCM activities. Objectives: Analysing pilot usage Tyrol. Methods: Evaluation success user experience CareNet, expert interviews a questionnaire-based assessment. Results: Feedback from users both phases indicated that platform provides general benefits, but falls short fully supporting daily work experts avoiding need parallel use different tools. Conclusion: This paper an insight into ongoing transition to digital at LIV While feedback highlights areas improvement, proved be beneficial team.