Do you wanna dance? Tales of trust and driving trust factors in robot medication counseling in the pharmacy context

• DOI: 10.3389/frobt.2024.1332110
• Publication Date: 2024-08-07T08:06:17Z
• Authors: Susanne Hägglund; Malin Andtfolk; Sara Rosenberg; Mattias Wingren; Sören Andersson; Linda Nyholm
• Keywords: Robotics and AI; socially assistive robots; pharmacy and medicine; trust; tillit; QA75.5-76.95; medication safety; VDP::Medisinske Fag: 700::Helsefag: 800; roboter; Electronic computers. Computer science; medication counseling; TJ1-1570; apotek; human–robot interaction; Mechanical engineering and machinery; VDP::Teknologi: 500::Informasjons- og kommunikasjonsteknologi: 550

The sustainable implementation of socially assistive robots in a pharmacy setting requires that customers trust the robot. Our aim was to explore young adults' anticipations and motives for trusting robot medication counseling high-stakes scenario.