Corporate Social Responsibility and Financial Performance: A Relationship Mediated by Stakeholder Satisfaction

• DOI: 10.3390/admsci14010015
• Publication Date: 2024-01-16T09:03:30Z
• Authors: Oscar Licandro; José Luis Vázquez...; Luis Camilo Ortig...; Patricia Correa
• Keywords: Stakeholder Theory

Research work on the relationship between Corporate Social Responsibility and financial performance has been going for seven decades. Even when prevailing studies are those that found a positive influence of social responsibility performance, strong conclusive results still unavailable. Some explanations this situation based, among other reasons, fact variables have relation mediated by multiple factors. Additionally, it is unknown whether obtained can be extrapolated to all types companies since majority focused large listed stock exchange. This research studied how one factors (stakeholder satisfaction) in different sizes (including SMEs) (publicly or private ownership companies). A questionnaire was used, including indices relative (1) degree development company’s policies, (2) changes satisfaction four key stakeholders (employees, customers, suppliers, shareholders) (sales profitability). Findings show existence correlation also such stakeholders. That independent company type intended contribution towards field study, as detected medium-sized companies.