Service Science

• DOI: 10.4018/jantti.2012070105
• Publication Date: 2012-08-15T20:09:55Z
• Authors: Noel Carroll; Ita Richardson; Eoin Whelan
• Keywords: Sociotechnical system; Service system

Service comprise of socio-technical (human and technological) factors which exchange various resources competencies. networks are used to transfer competencies, yet they remain an underexplored ‘invisible’ infrastructure. become increasingly complex when technology is implemented execute specific service processes. This ultimately adds the complexity a environment, making it one most difficult environments examine manage. In addition, although emerging paradigm ‘Service Science’ calls for more theoretical focus on understanding systems, few efforts have surfaced apply new lens underlying trajectories dynamics within system. paper presents literature review Actor-Network Theory (ANT) discusses how may be employed nature networks. ANT offers rich vocabulary describe interplay influence system reconfiguration. Thus, this discussion systems innovation.