Unlocking the Potential of Robotic Process Automation for Digital Transformation in Logistics and Supply Chain Management

• DOI: 10.4018/jgim.361710
• Publication Date: 2024-11-29T12:10:56Z
• Authors: Y. P. Tsang; Valerie Tang; C. H. Wu; Fuqing Li

Digital transformation (DT) and automation technologies have significantly impacted logistics supply chain management (LSCM), enhancing business performance. Efforts to automate processes alongside machine robotic aim improve reliability, consistency, efficiency, cost-effectiveness. While existing research has explored specific aspects of DT process (RPA), the deployment implementation RPA as a service (RPAaaS) in LSCM are under-explored. This study focuses on aims organisational associated with DT. A systematic review identifies five knowledge clusters regarding for LSCM. Real-life cases third-party company highlight challenges opportunities related deployment. Insights timing choice RPAaaS platform facilitate enterprises discussed. paper provides extensive theoretical insights into offers practical guidance streamlined implementation.