The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

• DOI: 10.5267/j.ijdns.2023.9.019
• Publication Date: 2023-10-30T15:13:07Z
• Authors: Akhmad Junaidi; Basrowi Basrowi; Joko Sabtohadi; A.M. Wibowo; Susalit Setya Wibowo; Ali Asgar; Edi Priyo Pramono; Efa Yenti
• Keywords: Socialization

This research investigates the interplay between public administration, educational socialization on social media, population literacy awareness, and satisfaction in context of services. The primary objective is understanding how these variables are interconnected their collective impact satisfaction. study employs a quantitative approach, collecting data through structured questionnaires from randomly selected sample. Data analysis involves various statistical techniques using Smart PLS, including regression mediation analysis. findings reveal that administration significantly influences underscoring role government agencies shaping citizen demographic policies. While it was anticipated awareness would mediate relationship media for satisfaction, this mediating effect needed to be supported. However, use found influence indirectly affecting directly. It highlights potential digital platforms enhance engagement. implications substantial. Governments should recognize importance effective communication engagement fostering an informed satisfied citizenry. Additionally, tailored education initiatives crucial promoting engagement, ultimately contributing higher levels research's novelty lies its exploration complex dynamics among focus enhancing awareness. some limitations include context-specific need further diverse settings.