An analytic hierarchy process for benchmarking of automobile car service industry in Indian context

• DOI: 10.5267/j.msl.2015.4.012
• Publication Date: 2015-05-04T03:09:47Z
• Authors: Bhupender Singh; Sandeep Grover; Vikram Singh; Rajesh Attri
• Keywords: Benchmarking

This paper proposes an application of Analytical Hierarchy Process (AHP) to help decision maker evaluate different processes identify the weaknesses automobile car service where best alternatives and critical success factors are identified improve their performances against market leader.The proposed benchmarking process may provide effective systematic support tool.Thus endeavor has been made for industry exhibit framework by applying AHP enhance its competitiveness.The study provides opportunity apply other industries in addition with a diminutive alteration.