Although there have been studies concerning information and communication technologies adoption in the tourism industry, research trends of mobile (m-tourism) are still not very clear due to short development time emerging nature technologies. To fill this gap, study reviewed analyzed articles related online reviews hospitality published academic journals between 2002 2015. Through a keyword-driven search content analysis, 92 identified as relevant classified into three topics. Our findings...

Purpose The prevalence of online review websites and the ever-growing difficulty judging quality result in increasing need for consumers to reduce cognitive costs. Thus, purpose this study is find out determinants helpfulness based on a comprehensive theoretical framework empirical model. Design/methodology/approach This applied framework, including both content reviewer background, investigate helpfulness. It also presents models further control factors around product features. Findings...

With a two-stage analysis framework, this paper investigates how information communication technology can improve the sustainable performance of smart tourism destinations. It analyzes impact online attention (in form activity on search engine) and level digital economy destinations, measured using an advanced data envelopment model. The empirical results from 50 key destinations in China show that: (1) average value destination 2008 to 2019 is 0.74; (2) both have significant positive...

Purpose From the perspective of two-sided review systems, this study aims to investigate how guests’ prior reputation influences their subsequent satisfaction on Airbnb. Design/methodology/approach This applied a conceptual framework based social capital theory explain effect decided by hosts’ evaluations satisfaction. The authors collected 96,204 guest reviews posted for 17,325 properties Airbnb and used polarity measure All historical generated hosts each were treated as proxy reputation....

Studies have confirmed the ineffectiveness of sentiment expressions generated by sellers in improving guests’ purchasing intentions. However, how can influence guest behavior and host performance remains unclear, given relative importance seller-generated content peer-to-peer rental platforms. After collecting data from Airbnb developing empirical models, this study that hosts’ largely benefit their online performance. This case is especially true when properties did not receive high-quality...

Effective strategies for managerial responses to guest reviews on peer-to-peer rental platforms remain undefined. This study utilizes symbolic interaction theory explain the effect of hosts’ response positivity guests’ review-posting intention. The employs a mixed-methods approach, combining econometric modeling with experiment, empirically examine effects and underlying mechanism. findings indicate “positivity paradox” in that overly positive reduce reduction is more pronounced hosts who...

The character of Lensky in Eugene Onegin is one the most discussed figures novel. He friend and represents a contradictory personality. In novel, displays complex set characteristics, appearing both elegant noble on outside, while concealing deep inner loneliness conflict. His attitude toward love his dissatisfaction with society make him dramatic profound story. By analyzing Lensky, we can explore role novel relationships other characters. Lensky’s presence not only enriches plot but also...

The diverse characteristics of customers and hotels have been identified as relevant to online customer satisfaction at the individual level. In this study, a comprehensive examination is conducted, through use multilevel, nested model secondary data set. results show that both review experience management response frequencies can positively affect satisfaction. Additionally, hotel managers need pay more attention who less when they carry out targeted strategies. findings various...

Purpose Due to their very different contexts, the responses made by property hosts online reviews can differ from those posted hotel managers. Thus, purpose of this study is investigate determinants responding behavior on peer-to-peer rental platforms. Design/methodology/approach This applied a comprehensive framework based theory planned behavior. Empirical models are constructed 89,967 guest with associated reveal pattern hosts. Findings Unlike managers, more likely reply positive than...

This study investigates the mechanism of tourist crowding perception on their decisions absolute displacement based conservation resource theory and social influence theory. We collected 455 valid questionnaires from a tourism destination (West Street in Quanzhou city) China. Results show that both physical human motivate tourists to select displacement. Perceived wait time partly mediates effect displacement, while it fully Travel group size negatively moderates Theoretically, this paper...