Abstract Objectives The objective was to understand how people respond coronavirus disease 2019 (COVID-19) screening chatbots. Materials and Methods We conducted an online experiment with 371 participants who viewed a COVID-19 session between hotline agent (chatbot or human) user mild severe symptoms. Results primary factor driving response hotlines (human chatbot) is perceptions of the agent’s ability. When ability same, users view chatbots no differently more positively than human agents....

Telehealth has emerged as a tool to improve patient access by virtualizing healthcare services, particularly during the COVID-19 pandemic. However, concerns have been raised that telehealth may actually increase spending leading new types of utilization. Our research provides empirical evidence this concern is unfounded based on state-wide study visit-level data use in 58 hospitals Maryland from 2012 2021. On average, can reduce future outpatient visits 13.6% within 30 days after visit, cost...

Information systems researchers have drawn on the resource-based view (RBV) and dynamic capabilities theory to offer a sharper theoretical lens study impact of information technology (IT) enabled organizational performance. In this

Should hospitals source electronic health records (EHR) systems from a single vendor or multiple vendors to deliver high-value care? We study hospitals’ EHR sourcing strategies based on their degree of integration with physician practices and its impact the value healthcare delivered. propose novel framework define as extent which hospital effectively expends clinical resources services that improve patient outcomes. Drawing modular transaction cost economics theories, we moderated-mediation...

We investigated how the electronic health records (EHRs) strategies concerning EHR sourcing and vendor switching impact user satisfaction over time.This study used a novel longitudinal dataset created by scraping clinicians' Glassdoor.com reviews on 109 US systems from 2012 to 2017 combining it with Healthcare Information Management Systems Society (HIMSS) database. performed sentiment analysis of clinician construct our main dependent variable, satisfaction. Our independent variables,...

Despite substantial attention on hospital readmission rates, the impact of Hospital Readmission Reduction Program (HRRP) a comprehensive set Triple Aim goals has not been studied: improve quality, reduce cost, and patient experience.We analyze inpatient claims data from 2006 to 2015 Dallas Fort Worth Council Foundation with panel 27,397 patients chronic obstructive pulmonary disease congestive heart failure. We deploy quasi-natural experiment using difference-in-difference specification...

Telehealth helps transform traditional healthcare delivery processes to improve access care. It has witnessed a surge in popularity since the advent of COVID-19 pandemic, as both patients and providers have adopted telehealth services for various types outpatient services. However, there is lack empirical evidence on whether use leads better care while lowering utilization costs. In this research, we systematically study impact inpatient settings, across heterogeneous population chronic...

Recent healthcare reform has focused on reducing excessive waste in the U.S. system, with duplicate testing being one of main culprits. We explore factors associated tests when patients utilize services from m

This study investigates the role of health information technology (HIT) in reducing claim denials, which are a significant burden for healthcare providers U.S. We theorize impacts electronic records (EHRs) on starting with an examination EHR adoption and followed by deeper assessment how EHRs sourced both within hospital across hospitals same system. put forth that while reduces likelihood denials improving accuracy completeness processing, it can also increase if applications from multiple...

This study investigates the role of health information technology (HIT) in reducing uncompensated care, which has become a significant burden for healthcare providers U.S. Several peculiar aspects give rise to provision care that ends up being unpaid by payers or patients, and such loss revenues increases costs every stakeholder. We theorize use electronic records (EHR) reduces likelihood claims be denied payment improving accuracy completeness processing. With large-scale dataset claim from...