From the Publisher: The definitive primer on knowledge management, this book will establish enduring vocabulary and concepts serve as hands-on resource of choice for fast companies that recognize only sustainable source competitive advantage. Drawing their work with more than 30 knowledge-rich firms, authors-experienced consultants a track record success-examine how all types can effectively understand, analyze, measure, manage intellectual assets, turning corporate into market value. They...

The business environment of the 1990s demands significant changes in way we do business. Simply formulating strategy is no longer sufficient; must also design processes to implement it effectively. key change process innovation, a revolutionary new approach that fuses information technology and human resource management improve performance. cornerstone innovation's dramatic results technology--a largely untapped resource, but crucial enabler innovation. In turn, only challenge like...

<h3>ABSTRACT</h3> The complexity and rise of data in healthcare means that artificial intelligence (AI) will increasingly be applied within the field. Several types AI are already being employed by payers providers care, life sciences companies. key categories applications involve diagnosis treatment recommendations, patient engagement adherence, administrative activities. Although there many instances which can perform tasks as well or better than humans, implementation factors prevent...

Abstract In the future, artificial intelligence (AI) is likely to substantially change both marketing strategies and customer behaviors. Building from not only extant research but also extensive interactions with practice, authors propose a multidimensional framework for understanding impact of AI involving levels, task types, whether embedded in robot. Prior typically addresses subset these dimensions; this paper integrates all three into single framework. Next, agenda that how behaviors...

Abstract We trace in pragmatic terms some of what we know about knowledge, information technology, knowledge management practice and research, provide two complementary frameworks that highlight potential opportunities for building a research agenda this area. The papers special issue are then discussed. Keywords: INFORMATION TECHNOLOGY KNOWLEDGE MANAGEEY WORDS AND PHRASES MENT MARKET PROCESS

From the Publisher: In Information Ecology, Thomas Davenport proposes a revolutionary new way to look at information management, one that takes into account total environment within an organization. Arguing comes from computer systems may be considerably less valuable managers than flows in variety of other sources, author describes approach encompasses company's entire environment, management which he calls ecology. Citing examples drawn his own extensive research and consulting, including...

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Reengineering is a powerful change approach that can bring about radical improvement sin business processes. However, the popular management literature has created more myth than practical methodology regarding reengineering. It relied heavily on hype research, common sense, or lessons of past. In this paper, we attempt to demythologize some key aspects reengineering by describing what have observed in our research and practice. Seven myths are identified, discussed, dispelled. By separating...

ABSTRACT This paper provides an overview of the emergence artificial intelligence in accounting and auditing. We discuss current capabilities cognitive technologies implications these will have on human auditors audit process itself. also provide industry examples implementation by Big 4 firms. Finally, we address some potential biases associated with creation use for future research.

The management of customer support knowledge is increasingly important to organizations because rapid product change and the growing need for service-based differentiation. This article describes how organizations, particularly in high-technology industries, are both managing their own extending its use customers self-service. Among issues addressed key attributes knowledge, technologies most commonly used manage frequently faced by managers.

Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement change while implementing the systems. A survey of 163 detailed interviews 28 more suggests enterprise were still being implemented even among early adopters technology, undertaken on an ongoing basis. After prerequisites time, critical mass functionality, significant expenditures taken care of, factors achieving value from...

Go ahead, be skeptical about big data. The author wasat first.When the term data first came on scene, bestselling Tom Davenport (Competing Analytics, Analytics at Work) thought it was just another example of technology hype. But his research in years that followed changed mind.Now, clear, conversational language, explains what meansand why everyone business needs to know it. Big Data Work covers all bases: means from a technical, consumer, and management perspective; its opportunities costs...