We propose a four-stage model of the organizational actions that potentially increase speed and likelihood an organization will restore its legitimacy with stakeholders following transgression. Organizations work to discover facts transgression, provide appropriate explanation their wrongdoing, accept serve equitable punishment, make consistent internal external rehabilitative changes meeting stakeholder demands and, consequently, have higher probability successfully achieving reintegration...

Using interviews, a laboratory experiment, and résumé audit study, we examine racial minorities’ attempts to avoid anticipated discrimination in labor markets by concealing or downplaying cues job applications, practice known as “résumé whitening.” Interviews with minority university students reveal that while some seekers reject this practice, others view it essential use variety of whitening techniques. Building on the qualitative findings, conduct lab study how change their résumés...

Does power corrupt a moral identity, or does it enable identity to emerge? Drawing from the literature, we propose that psychological experience of power, although often associated with promoting self-interest, is greater self-interest only in presence weak identity. Furthermore, less strong Across field survey working adults and lab experiment, individuals were likely act yet more when subjectively experiencing power. Finally, predict demonstrate an explanatory mechanism behind this effect:...

Online platforms are rife with racial discrimination1, but current interventions focus on employers2,3 rather than customers. We propose a customer-facing solution: changing to two-point rating scale (dichotomization). Compared the ubiquitous five-star scale, we argue that dichotomization reduces modern discrimination by focusing evaluators distinction between 'good' and 'bad' performance, thereby reducing how personal beliefs shape customer assessments. Study 1 is quasi-natural experiment...

Does emotional intelligence promote behavior that strictly benefits the greater good, or can it also advance interpersonal deviance? In investigation reported here, we tested possibility a core facet of intelligence--emotion-regulation knowledge--can both prosocial and interpersonally deviant behavior. Drawing from research on how effective regulation emotion promotes goal achievement, predicted emotion-regulation knowledge would strengthen effects other-oriented self-oriented personality...

Using a mixed methods design, we examine the role of self-evaluations in influencing support for environmental issues. In Study 1—an inductive, qualitative study—we develop theory about how issue supporters evaluate themselves fashion, positively around having assets (self-assets) and negatively questioning their performance (self-doubts). We explain these ongoing self-evaluations, which label "situated self-work," are shaped by cognitive, relational, organizational challenges individuals...

We empirically examine the reflexive or automatic aspects of moral decision making. To begin, we develop and validate a measure an individual's implicit assumption regarding inherent morality business. Then, using in-basket exercise, demonstrate that business is inherently impacts day-to-day decisions interacts with contextual cues to shape behavior. Ultimately, offer evidence supporting characterization employees as interactionists: agents whose decision-making processes interact environment their

We posit that the modern airplane is a social microcosm of class-based society, and increasing incidence "air rage" can be understood through lens inequality. Research on inequality typically examines effects relatively fixed, macrostructural forms inequality, such as socioeconomic status; we examine how temporary exposure to both physical situational induced by design environments, foster antisocial behavior. use complete set all onboard air rage incidents over several years from large,...

Research summary: We examine the variety of activist groups and their tactics in demanding firms' social change. While extant work does not usually distinguish among types or tactics, we show that different activists (e.g., movement organizations vs. religious investors) rely on dissimilar boycotts protests versus lawsuits proxy votes). Further, how drag companies "through mud" with media attention, whereas votes receive relatively little attention yet may foster investor risk perceptions....

Although most research on cynicism toward change (CTC) has been conceptualized at the individual level, we propose that CTC is better as a multilevel phenomenon, acting both an employee attitude and organizational climate. We conducted investigation of in field sample 687 correctional officers 14 prisons state penal system. Consistent with our hypotheses, climate uniquely predicted negative attitudes behaviors directed organization. Offering insight into how to address CTC, found...

We theorize that anger incited by a social movement, which has mobilizing effect among outsider activists, might immobilize collective action intentions for institutional insiders—those sympathetic to the movement and employed its target. conducted initial field surveys across spectrum of movements, including Occupy Wall Street #metoo, as well those related business sustainability gun control, showed insiders are often just angry activists. But evidence from did not show translated into...

Abstract We report the results of a field experiment designed to increase honest disclosure claims at U.S. state unemployment agency. Individuals filing were randomized message (‘nudge’) intervention, while an off-the-shelf machine learning algorithm calculated claimants’ risk for committing fraud (underreporting earnings). study causal effects algorithmic targeting on effectiveness nudge messages: Without targeting, average treatment effect messages was insignificant; in contrast, use...

Research has documented conflicting evidence about the relationship between a leader's unpleasant affective displays and team performance. Drawing on dual threshold model of anger, we propose novel explanation for this paradox such that positive leaders' affect performance turns negative at high levels intensity. We examined our hypothesis in multilevel field study 304 halftime locker room speeches involving 23 school college basketball teams follow-up experiment. Our results show support...

We extend current research about corporate corruption and charismatic leadership by developing a multidimensional model involving stakeholder pressures, environmental factors, leaders, their followers. Specifically, we propose that pressures place strong demands on leaders of organizations, increasing the motive for, likelihood of, corrupt practices. Furthermore, opportunity for increases due to specific through leaders' ability create façades influence followers participate in, enable, or...

Abstract Previous examinations of environmental stressors in organizations have mostly emphasized their dysfunctional effects on individuals’ emotions and behaviors. Extending this work by drawing from the social functional perspective emotion, we propose that customers’ negative emotional responses to can exert both customer–employee interactions. Specifically, theorize situational physiological forms be incurring customer anger, precipitating aggression, diminishing employee helpfulness....

Scholars in sociology, criminology, and political science have long recognized that vigilantes emerge within communities, monitoring for punishing deviance without formal authority to do so. Recent descriptive research also suggests can workplace many people over the course of their careers report having worked with at least one vigilante. However, we presently little understanding about organizational factors psychological mechanisms explain why employees become vigilantes. In this paper,...

A key assumption in past literature has been that human services workers become emotionally distant from their charges (such as clients or patients). Such distancing is said to protect the draining aspects of job but creates challenges feeling and behaving compassionately. Because little known about when how compassion occurs under these circumstances, we conducted a multiphased qualitative study 119 correctional officers United States using interviews observations. Officers’ accounts our...

False accusations of wrongdoing are common and can have grave consequences. In six studies, we document a worrisome paradox in perceivers' subjective judgments suspect's guilt. Specifically, found that people (including online panelists, n = 4,983, working professionals such as fraud investigators auditors, 136) use suspects' angry responses to cues However, anger is an invalid cue guilt instead valid innocence; accused individuals (university students, 230) panelists (n 401) were angrier...