About
Contact & Profiles
A5036322790
Research Areas
- Corporate Governance and Management
- Digital Innovation in Industries
- Customer Service Quality and Loyalty
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Emotional Intelligence and Performance
- Emotional Labor in Professions
- Behavioral Health and Interventions
- Ethics in Business and Education
- Psychology of Moral and Emotional Judgment
- Social and Intergroup Psychology
- Job Satisfaction and Organizational Behavior
Friedrich Schiller University Jena
2016-2019
10.1016/j.jbusres.2019.08.050
article
EN
Journal of Business Research
2019-12-04
Purpose This paper aims to undertake a simultaneous assessment of interdependence in the behaviours front-line and back-office employees their joint effect on customer-related organisational performance. It also tests for moderating influence emotional intelligence salespeople employees. Design/methodology/approach The sample comprises 105 sales 77 performance data come from UK business-to-business (B2B) electronics company. With these triadic data, this study uses partial least squares...
10.1108/jsm-09-2016-0339
article
EN
Journal of Services Marketing
2017-04-10
10.1002/jcpy.1025
article
EN
Journal of Consumer Psychology
2018-01-16
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