Gaining economic benefits from substantially lower labor costs has been reported as a major reason for offshoring labor-intensive information systems services to low-wage countries. However, if wage differences are so high, why is there such high level of variation in the success between offshored IS projects? This study argues that offshore outsourcing involves number extra client organization account failure projects. The objective disaggregate these into their constituent parts and...

Systems based on artificial intelligence (AI) increasingly support physicians in diagnostic decisions, but they are not without errors and biases. Failure to detect those may result wrong diagnoses medical errors. Compared with rule-based systems, however, these systems less transparent their predictable. Thus, it is difficult, yet critical, for carefully evaluate AI advice. This study uncovers the cognitive challenges that decision makers face when receive potentially incorrect advice from...

We study how platform owners’ decision to enter complementary markets affects innovation in the ecosystem surrounding platform. Despite heated debates on behavior of owners toward complementors, relatively little is known about mechanisms linking entry and innovation. exploit Google’s 2015 into market for photography apps its own Android as a quasi-experiment. conclude based our analyses time-series panel 6,620 that was associated with substantial increase estimate caused 9.6% likelihood...

The IS literature distinguishes between custom-built and off-the-shelf software. Enterprise resource planning (ERP) packages are often viewed as software, because adopters implement them by setting parameters (called configuration), rather traditional programming. Making changes to ERP software code modification) is usually strongly discouraged vendors implementation consultants. Nevertheless, field research has shown that many companies have had modify in various ways meet essential...

Achieving effective inter-team coordination is one of the most pressing challenges in large-scale software development. Hybrid approaches traditional and agile development promise combining overview predictability long-term planning on an level with flexibility adaptability a team level. It currently unclear, however, why such hybrids often fail. Our case study within large unit 13 teams at global enterprise company explores how combination can result ineffective coordination. Based variety...

Abstract The widespread uptake of platform strategies turns many vendors enterprise software into curators an ecosystem firms that collaboratively develop and commercialize a shared technology. As owner's effectiveness in integrating knowledge across participants will distinguish it from its competitors, we investigate the management development‐related firm boundaries. Our exploratory, multiple‐case study 4 platforms illustrates how “knowledge boundaries” emerge between owners...

Conversational agents (CAs) are natural language user interfaces that emulate human-to-human communication. Because of this emulation, research on CAs is inseparably linked to questions about anthropomorphism—the attribution human qualities, including consciousness, intentions, and emotions, nonhuman agents. Past has demonstrated anthropomorphism affects perception behavior in human-computer interactions by, for example, increasing trust connectedness or stimulating social response...

Information systems based on artificial intelligence (AI) have increasingly spurred controversies among medical professionals as they start to outperform experts in tasks that previously required complex human reasoning. Prior research other contexts has shown such a technological disruption can result professional identity threats and provoke negative attitudes resistance using technology. However, little is known about how AI evoke under which conditions actually resistance.The aim of this...

In the enterprise software industry, large providers (hubs) are fostering partner networks with smaller companies (spokes) that complement their platforms. This study takes perspective of these spokes and seeks to understand motivation partner. It is first simultaneously examine two theoretical perspectives help explain partnership formation. The input-oriented holds organizations enter inter-firm arrangements in order access external resources capabilities. output-oriented posits...

We study platform firms’ decision to recognize innovative products by complementors ex post through awards. find that awards—despite being purely symbolic—might set incentives for complementors’ product strategies can eventually lead both desirable and undesirable outcomes the firm. First, awards encourage recipients focus on releasing complement improvements rather than new complements. Second, increases recipients’ likelihood of multihoming. Finally, increase releases in market niche...

People have conflicting responses for support from algorithms or humans in decision-making. On the one hand, they fail to benefit due algorithm aversion, as reject decisions provided by more frequently than those made humans. other many prefer algorithmic over human advice, an effect of appreciation. However, currently, we lack a shared understanding these constructs’ meaning and measurements, resulting theoretical integration empirical findings. Thus, this research note, conceptualize...

Online communities (OCs) are seen as an important stimulus to electronic business. However, surprisingly little is known about how the communication activity of their users develops and changes over time. A longitudinal study bears potential better elaborate enabling inhibiting factors users' in OCs. To explore these phenomena, we aim develop a conceptual framework that serves foundation guide explorative data analysis real The notions common ground, information overload, interactivity...

The practice of information systems (IS) outsourcing is widely established among organizations. Nonetheless, evidence suggests that organizations differ considerably in the extent to which they deploy IS outsourcing. This variation has motivated research into determinants decision. Most this based on assumption a decision particular function made independently other functions. modular view ignores systemic nature function, posits effectiveness depends how various functions work together...