A5037093303- Customer Service Quality and Loyalty
- Digital Marketing and Social Media
- Service and Product Innovation
- Injection Molding Process and Properties
- Diverse Topics in Contemporary Research
- Technology Adoption and User Behaviour
- Epoxy Resin Curing Processes
- Conferences and Exhibitions Management
- Media Influence and Health
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- COVID-19 Pandemic Impacts
- Consumer Perception and Purchasing Behavior
- Museums and Cultural Heritage
- Diverse Aspects of Tourism Research
- Environmental Sustainability in Business
- Diverse Approaches in Healthcare and Education Studies
- Supply Chain Resilience and Risk Management
- Social Media in Health Education
- Digital Radiography and Breast Imaging
- Economic and Technological Innovation
- Global Healthcare and Medical Tourism
- Organizational Leadership and Management Strategies
- Psychology of Social Influence
- Public Relations and Crisis Communication
Kyoto University
2020-2022
National Research University Higher School of Economics
2014-2016
Cornell University
1995-2015
École de management de Lyon
2009-2014
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource for obtaining feedback on customer experience the hospitality industry. These data often voluminous and unstructured, presenting analytical challenges traditional tools that were designed well-structured, quantitative data. We adapt methods from natural language processing machine learning to illustrate how hotel industry can leverage this source by performing automated evaluation of quality...
This study assessed internet users’ attention to hospitality companies’ COVID-19 messages on social media. We used 657 Facebook and 754 Twitter initiated by eight of the world’s largest hotel chains between January mid-June 2020 for exploratory analysis. Under situational crisis communication theory, analysis reveals that hotels shared five types ( Prevention, Reminding, Ingratiation, Victimage, Updates) versus Non-COVID-19 messages. Descriptive a series t test, variance, post hoc analyses...
This study was conducted to suggest strategic orientations that can analyze which types of corporate culture and orientation contribute enhanced financial performance, based on the theory that, acquire a competitive edge in fierce environment maximize combination internal competitiveness an appropriate action plan is crucial. The shows does directly affect performance. However, for this group Korean hotels, not all cultures performed equally. transaction-oriented Market Culture did promote...
Tradeshows and conventions continue to thrive in the twenty-first century, both for information exchanges direct selling, but numerous forces have meant changes show operation participants’ selection criteria attendance. A study of more than 2,500 tradeshow exhibitors attendees document a clear bifurcation reasons attendance these two groups. Exhibitors are primarily focused on business contact development, whereas participants seek unique experience motivated heavily by educational goals....
Abstract The prediction of shrinkage and warpage crystalline polymers is quite difficult. This because the complications crystallization process associated material property changes. In typical injection molding semi-crystalline polymers, it difficult to calculate crystallinity accurately its complicated dependence on temperature, time stress. case slowly-crystallizing typically polymer remains small during process. this case, therefore, importance accurate calculation decreased. difficulty...
In this study, the wire-sweep problem has been studied by performing experiments using a commercial-grade epoxy molding compound, real chip assembly, and an industrial encapsulation process. After encapsulating chip, deformed wire shape inside plastic package determined X-ray scanning. A procedure for calculation during process developed. The sweep values have calculated with material properties measured from experiments. are compared experimental at different mold temperatures, fill times,...
Prior research has revealed that merely satisfying customers is not sufficient to secure a lasting competitive advantage during service encounters in the hospitality industry. We propose and demonstrate providers can evoke feelings of “being moved” their by providing unexpected acts personal kindness rather than them meeting expectations. The distinct emotional signature associated with being moved, turn, significantly increases customers’ loyalty commitment (LoC) extent which they engage...
In this paper, methods to analyze the flow during semiconductor chip encapsulation have been developed. A numerical method is used for analysis in cavity. study, accurate of cavity, models cross through leadframe openings The verified by comparing with two experiments. first experiment, clear polymer and transparent mold visualization a cavity leadframe. next actual epoxy molding compound together an industrial process observe melt-front advancement shapes. calculated experimental results...
Epoxy molding-compounds which are used in semiconductor chip encapsulation by transfer molding filled with high concentrations of silica particles whose dimensions comparable to the diameter bonding wire. This study is aimed at investigating effects solid fillers on wire deformation during encapsulation. Experiments were performed measure due flow a mixture liquid and fillers. Wire was determined measuring change electrical resistance when it deformed relating deformation. Next, calculated...
Purpose Notwithstanding the expected apparent benefits of mobile technologies (MTs) in hotel industry, their adoption is slower than forecasted. This study aims to identify challenges faced by managers adopting MTs such that authors may determine strategic positions for and managing build a frame reference management practices. Design/methodology/approach The conducted series focus group interviews (FGIs) with executives luxury hotels. FGIs were groups semi-structured format, asking...