Purpose – The majority of ISO 9001 certification research studies conducted so far are supported by survey methodologies and descriptive statistics. As such, they express conclusions that mainly derived from opinions perceptions about the subject. Thus, it is common to find in open literature references point out highly subjective results such (often somewhat contradictory nature). This paper tries compile main have tried address, with aim describing quality management systems state‐of‐the‐art.

Purpose In the past few years, management systems implementation and certification has become a common practice among different types of organizations. this context, quality certification, according to ISO 9001 standard is in spotlight, due over than 1.000.000 certified organizations by end 2009. Quality can be integrated with an increasing variety other subsystems implemented standards, including environmental systems, health safety, social responsibility, R&D, risk, or human resources,...

Purpose – The purpose of this paper is to explore the concept supply chain quality management (SCQM) and propose a research model that considers impact SCQM practices on firm performance. Design/methodology/approach Based comprehensive literature review, most relevant were analyzed selected. These categorized into four dimensions: upstream (supplier assessment, supplier (QM)), downstream sides (customer focus), internal process (product/service design, logistics) support (top support, human...

In an increasingly dynamic environment where change seems to be the only constant feature, operational excellence programmes are often used achieve improved performance results. However, capacity of such approaches make organisations successful in long term is yet demonstrated. Operational should not seen as approach promote change, but rather provide tools and framing for people organisation deal with it. Our literature-based theory that relationships both organisational culture agility...

Purpose The purpose of this paper is to develop a theoretical basis for integration quality management (QM) and supply chain (SCM). For that purpose, some common practices both approaches are identified as having impact on the four balanced scorecard perspectives. Design/methodology/approach main concepts SCM QM were reviewed from literature in order key approaches. Findings findings suggest synergies can promote which will set significant organizational benefits. Originality/value This...

Purpose The purpose of this paper is to provide an empirical evidence about the relationship between practices supply chain management (SCM) and operational performance (OP). Design/methodology/approach Based on a comprehensive literature review, set SCM has been identified selected develop conceptual model as well establish their companies’ OP. measurement scales were developed in four steps: identification development initial instrument; personal interviews Q-sort; large-scale data...

Purpose The changes brought forth by the Digital Transformation have an impact on way we think, assess and manage Quality. While concept of Quality 4.0 has resulted from these changes, there is still limited understanding unclear definitions in this new era Management. Design/methodology/approach There a clear opportunity to review analyze state-of-the-art 4.0, its main research efforts, topics directions. To do so, bibliometric analysis descriptive/mapping literature were performed....

This article compiles the main topics addressed by management systems (MSs) literature concerning MSs integration performing a systematic review. In this paper, it is intended to present limitations of non-integrated (IMSs), motivations driving an IMS implementation, major resistances faced, most common resultant benefits, suitable guidelines and standards critical success factors. addition, paper addresses issues strategies models, levels or degrees achieved audit function in integrated...

Purpose This article aims to examine the simultaneous effect of risks on physical and intangible dimensions supply chain performance under globalization Covid-19 perspectives. Design/methodology/approach The manipulation literature reviews together with combination Q-sort empirical data in construction industry identify assess performance, is a novel approach risk management area. analysis Structural Equation Modeling that able calculate impact various used validate this relationship....

Purpose This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021. Design/methodology/approach A conceptual classification scheme is presented analyze QFD-MCDM methods. Then some recommendations are given introduce directions for future research. Findings The results show that among all related areas, manufacturing application has most frequency regarding Moreover, using...

Purpose The aim of the article is to determine research areas and recognize current direction in development maturity models, indicate key organizational models (OMMs) their classification as well pinpoint gaps potential OMMs context scientific needs management practitioners. Design/methodology/approach was conducted using literature review method, bibliometric analysis visual mappings. Findings empirical developed this paper identified 12 categories based on areas, constituting criteria for...

Abstract This paper describes a survey that was undertaken at the initial stage of research project looking performance measures and quality tools. Its objective to determine level knowledge their degree implementation in small medium enterprises (SMEs) Portugal. It also addressed use tools same companies, since they provide some integration between external requirements business its internal activities (Gregory, 1993 Gregory, M. J. 1993. Integrated measurement: review current practice...

Purpose – ISO 9001 certification is nowadays considered to be one of the most effective tools that can adopted for guiding management Quality Systems. The stunning growth observed by these standards all over world confirms a strong polarization enterprises' interest in this practice. Owing wide incidence phenomenon, deep investigation diffusion time mandatory importance. research here reported covers development statistical models order characterize evolution on country basis, as well worldwide.

Purpose The purpose of this paper is to present a comparative analysis and usage overview the most common business excellence models: European Foundation for Quality Management Model, Malcolm Baldrige National Award Deming Prize Model Iberoamerican Excellence in Management. Design/methodology/approach In order achieve such goals, authors have performed set statistical over public data sets, related each one analyzed models, as well making model contents. Findings different models do share...

Increasingly competitive economies and the market globalisation process have led many organisations to implement management systems as a differential against competition. However, with variety of standards available, they felt need integrate subsystems aiming at resources skills optimisation, in order achieve performance maximisation resulting integrated system (IMS). Added this, it is known that value single certificate inversely proportional overall increase numbers. This paper intends...

Accurate estimation of Peak Ground Acceleration (PGA) is crucial for assessing the potential destructiveness seismic events and guiding infrastructure inspection resource allocation. While many PGA forecasting methods rely on local soil data, such information often unavailable due to high acquisition costs. Our study introduces an artificial intelligence ensemble approach address this challenge by improving prediction, incorporating Pseudo-Spectral Accelerations (PSA) clusters into a machine...

This paper presents research carried out in seven Portuguese organisations recognised by the European Foundation for Quality Management (EFQM) Model between January 2009 and August 2011. Using a qualitative methodology, based on case studies, we conducted semi-structured interviews to find motivations behind adoption of EFQM Excellence self-assessment, as well company's current state maturity, their route improvement greater maturity level, desirable future finally, definition methodology...

Purpose Despite all the studies carried out in order to analyze impact of quality management systems implementation and certification over companies' financial performance, conclusions reached so far have been a contradictory nature. Some authors conclude that there is positive relationship between ISO 9001 improvement, while others do not find evidence support such relationship. Overall, no consistent could therefore be found literature concerning business performance. This work aims...

Purpose Despite all the studies carried out in order to analyze impact of quality management systems' implementation and certification on companies' financial performance, conclusions reached so far have a contradictory nature. Some authors conclude that there is positive relationship between ISO 9001 improvement, while others do not find evidence support such relationship. The purpose this paper present main results derived from research project developed economical system performance....

The relationship between stakeholders satisfaction and organisational sustainable growth success is investigated focusing on the importance of a firm's relationships with critical that may lead to better performance, as organisations while integrating business societal considerations create value for their stakeholders. However, it most top management actively leads this approach governance bodies support check really happens. Framed stakeholder theory social responsibility an online survey...

About 35 years ago, the word 'excellence' entered business lexicon, quickly making its way into quality community. Today, excellence has proved to be a valid initiative by promoting performance improvements in organisations across world. But face of new industrial paradigms, it also faces challenges - some novel and disruptive; old with renewed strength. While many areas, including field quality, discussions regarding future are common, specific case these have been rare. The driver behind...

Purpose This article offers a novel approach that brings together management, engineering and organizational behavior. It focuses on the understanding of dynamics in an era technological change, upholding importance agility cultural paradigm management organizations. Design/methodology/approach In this work, authors present conclusions from set studies carried out organizations operating technical industries. The assessed capabilities these terms operational excellence maturity its impact...