About
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A5024910219
Research Areas
- Business Process Modeling and Analysis
- Semantic Web and Ontologies
- Scheduling and Optimization Algorithms
- Opinion Dynamics and Social Influence
- Complex Network Analysis Techniques
- Advanced Queuing Theory Analysis
- Mental Health Research Topics
- Simulation Techniques and Applications
University of Turin
2023
This article proposes a framework, called BP-M* which includes: 1) methodology to analyze, engineer, restructure and implement business processes, 2) process model that extends the diagram with specification of resources execute activities, allocation policies, schedules, times management queues in input activities workloads so same can be simulated by discrete event simulator. The framework has been applied real case study, public Contact Center provides different typologies answers users’...
10.4236/iim.2017.95010
article
EN
Intelligent Information Management
2017-01-01
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