Abstract Behavioral public administration is the analysis of from micro‐level perspective individual behavior and attitudes by drawing on insights psychology individuals groups. The authors discuss how scholars in currently draw theories methods related fields point to research that could benefit further integration. An topics through a psychological lens can be useful confirm, add nuance to, or extend classical theories. As such, behavioral complements traditional administration....

Transparency is considered a key value for trustworthy governments. However, the effect of transparency on citizens’ trust across national cultures overlooked in current research. This article compares government Netherlands and South Korea. The investigated two similar series three experiments. authors hypothesize that differs because countries have different cultural values regarding power distance short‐ long‐term orientation. Results reveal patterns both countries: has subdued sometimes...

Although the effect of government transparency on trust is heavily debated, our theoretical and empirical understanding this relationship still limited. The basic assumption tested in article whether leads to higher levels perceived trustworthiness. This uses theories from social psychology advance effects mechanism between trustworthiness a organization. Based these theories, we propose two alternative hypotheses: (1) general predisposition government, (2) prior knowledge about specific...

Abstract This article synthesizes the cross‐disciplinary literature on government transparency. It systematically reviews research addressing topic of transparency published between 1990 and 2015. The review uses 187 studies to address three questions: (1) What forms has identified? (2) outcomes does attribute transparency? (3) How successful is in achieving those goals? In these questions, authors six interrelated types nine governance‐ citizen‐related Based findings analysis, outline an...

This article contributes to the emerging literature on transparency by developing and empirically testing a theoretical framework that explains determinants of local government Web site transparency. It aims answer following central question: What institutional factors determine different dimensions transparency? The distinguishes three transparency—decision making transparency, policy information outcome transparency—and hypothesizes explanations for each: organizational capacity, political...

Declining citizen trust in government is an important driver for NPM-style reforms. Increasing people’s knowledge by providing factual about performance outcomes seen as way of increasing government. Does this promise hold or not that important? Two rivalling hypotheses are being investigated. One proposition postulates a link between and trust, whereas the alternative hypothesis borrows from social-psychological research arguing subconscious affective cues more important. In order to...

Citizen trust in government at the macro level has been studied by public administration scholars for many years. To further our understanding, assessing meso of organizations is important to more precisely determine effects and antecedents organizational level. The literature shown that trustworthiness multidimensional, but extant not validated such measures a context. proposed scale builds on adapts an existing ‘Citizen Trust Government Organizations’ using data from two different samples...

This paper presents a comprehensive overview of the literature on types, effects, conditions and user Open Government Data (OGD). The review analyses 101 academic studies about OGD which discuss at least one four factors utilization: different types utilization, effects key conditions, users. Our analysis shows that majority focus provisions while assuming, but not empirically testing, various forms utilization. synthesizes hypothesized relations in multi-dimensional framework Based we...

Abstract Social media use has become increasingly popular among police forces. The literature suggests that social can increase perceived legitimacy by enabling transparency and participation. Employing data from a large representative survey of Dutch citizens ( N = 4,492) , this article tests whether how affects for major platform, Twitter. A negligible number engage online with the police, thus findings reveal no positive relationship between participation legitimacy. shows enhancing...

Abstract Open government is an important innovation to foster trustworthy and inclusive governments. The authors develop test integrative theoretical framework drawing from theories on policy diffusion adoption. Based this, they investigate how structural, cultural, environmental variables explain three dimensions of open government: accessibility, transparency, participation. tested by combining 2014 survey data observational 500 local U.S. websites. Organizational structure, including...

Abstract Algorithms based on Artificial Intelligence technologies are slowly transforming street‐level bureaucracies, yet a lack of algorithmic transparency may jeopardize citizen trust. Based procedural fairness theory, this article hypothesizes that two core elements (accessibility and explainability) crucial to strengthening the perceived trustworthiness decision‐making. This is tested in one experimental scenario with low discretion (a denied visa application) high suspicion welfare...

The expectancy disconfirmation model (EDM) posits that (the difference between expectations and perceived performance) affects citizen satisfaction. Van Ryzin experimentally manipulated performance found a direct effect of performance, but no disconfirmation. We performed: an exact replication; conceptual replication with extreme manipulations; reversed the order manipulation. Study 1 2 reproduced original findings. In contrast, study 3 indicates expectation cues are retrospectively used to...

Purpose – Based on previous inventories, the purpose of this paper is to extend knowledge public administration experiments by focusing their experimental type, design, sample type and realism levels external validity. The aim provide an overview formulate potential ways forward. Design/methodology/approach authors examine current state administration, looking at a systematic selection ISI ranked publications in major journals (1992-2014) recommend forward based review. Findings review...

Abstract Algorithmic decision-making in government has emerged rapidly recent years, leading to a surge attention for this topic by scholars from various fields, including public administration. Recent studies provide crucial yet fragmented insights on how the use of algorithms support or fully automate decisions is transforming government. This article ties together these applying theoretical lenses legitimacy and institutional design. We identify algorithmic challenges three types...

Abstract Artificial Intelligence is increasingly used to support and improve street‐level decision‐making, but empirical evidence on how bureaucrats' work affected by AI technologies scarce. We investigate recommendations affect decision‐making if explainable increases trust in such recommendations. experimentally tested a realistic mock predictive policing system sample of Dutch police officers using 2 × factorial design. found that follow are congruent with their intuitive professional...

Abstract Online minutes of local councils offer the opportunity to look behind scenes government decision‐making. Will this transparency, as promised, lead higher levels trust? This issue was investigated by conducting an experiment comparing participants who did not access available information, people were only allowed restricted information about minutes, and those shown full council. Results indicated that exposed more significantly negative regarding perceived competence council...

Transparency has been trumpeted by many as the key to trust in government. The assumption is that if government organisations open up and show public what decisions are made, how they made results are, people will automatically have more But does transparency really lead trust? Or it only provide critical citizens with information blame again for small mistakes? Trustexamines effects of on a organisation. By using an experimental method this study moves beyond normative or correlational...

During recent years, the amount of data released on platforms by public administrations around world have exploded. Open government are aimed at enhancing transparency and participation. Even though promises these high, their full potential has not yet been reached. Scholars identified technical quality barriers open usage. Although useful, issues fail to acknowledge that meaning also depends context people involved. In this study we analyze usage from a practice lens – as social...

Scholars' criticism of transparency in public–private partnerships ( PPPs ) often focuses on ‘external’ transparency, that is, the extent to which internal information is visible outside world. However, achieve external – availability and inferability for public procurer private party crucial. In this article we analyse input, process, output from three different perspectives (institutional, cognitive, strategic) four Netherlands. We conclude input high, but process less so. Moreover, has...

Trust in judges is needed for voluntary acceptance of judicial decisions, and transparency thought to strengthen trust. It exposes the public symbols that embrace a ‘myth legality’ which expected have positive effect on We assess specific understanding trust by looking at moderating knowledge predisposition report field experiment investigates Dutch television series Findings show indeed has Moreover, our analysis demonstrates it strongest effects individuals with medium prior about...

The study of accountability in public administration has developed largely parallel to the behavioral sciences. In an effort bridge this divide, we present a systematic review experimental literature on sciences and draw lessons for administration. We summarize findings 266 experiments exploring effects mechanisms, presented 211 articles published between 1970 2016. These are organized four broad themes: decision-making, behavior, outcomes; specific characteristics mechanisms. shows numerous...