Abstract The management of new service development (NSD) has become an important competitive concern in many industries. However, NSD remains among the least studied and understood topics literature. As a result, our current understanding critical resources activities to develop services is inadequate given NSD’s importance as competitiveness driver. Until recently, generally accepted principle behind was that “new happen” rather than occurring through formal processes. Recent efforts...

This paper applies the construct of task uncertainty to study relationships between product development project characteristics and outcomes. The authors characterize projects in terms their technology novelty complexity levels. characterization is based on literature organizational information processing theory. They hypothesize that contribute are turn associated with execution A cross-sectional survey 120 new for assembled goods was employed test success. Success measures include...

This paper adopts a multidisciplinary view of innovation by integrating operations and marketing perspectives product development. The conceptual framework builds on the resource-based firm organizational information-processing theory to characterize relationships among process factors, development capabilities, critical uncertainties, operational/market performance in projects. Data from cross-sectional sample 120 completed projects for assembled goods is analyzed via two-stage hierarchical...

Abstract We examine the content of continuous improvement strategies and identify infrastructure decision areas that are important for initiatives. present a framework based on idea can serve as dynamic capability when it includes comprehensive organizational context. Further, we study initiatives in five companies to investigate practices used by them each our framework. This research adds conceptual understanding results grounded propositions about critical improvement.

Abstract This paper investigates project management methods used during the execution phase of new product development projects. Based on prior field observations, organizational theory and literature, we pose hypotheses regarding effectiveness formality, autonomy resource flexibility. A cross‐sectional survey sample 120 completed projects from a variety assembled products industries is analyzed via hierarchical moderated regression. We find that are positively associated with success....

Abstract This research develops a conceptual model for predicting success of process improvement projects as result knowledge‐creation practices employed in the projects. The is empirically examined context Six Sigma black belt New scales are developed to measure explicit‐ and tacit‐knowledge‐creation improvement. Data gathered via cross‐sectional sample, hypotheses tested using hierarchical regression. Our results support notion that influence Specifically, inclusion softer, people‐oriented...

This article addresses the transfer of new product technologies from outside firm for integration into a system as part development effort. Product technology is key activity in complex process and fundamental link supply chain. too often dealt with an ad‐hoc fashion. Purposeful management leads to more effective transfers terms timeliness, cost, functional performance, competence building. Better gives firms access greater variety options, improves firm's ability offer significantly...

Abstract This paper investigates behavioral factors influencing a supply manager's decision to insource or outsource the manufacture of product component. To do so we posit theoretical framework that integrates heretofore distinct operational make–buy literature and decision‐making literature. Within three are brought into account: decision‐maker's perception risk “strategic vulnerability”, degree core competency represented by component under consideration formality information about...

Abstract This paper empirically examines the acquisition of a technology from source outside firm and its incorporation into new or existing operational process. We refer to this key activity in process innovation as external integration . develops conceptual framework based on organizational information processing theory management literature. The primary hypothesis underlying is that will be most successful when level interaction between recipient appropriately matched, fit,...

Abstract This paper develops a conceptual typology of inward technology transfer (ITT), which explicitly considers at the project, rather than firm, level analysis. Building on extant management literature and organizational theories information processing interdependence, we carefully characterize three dimensions typology: uncertainty that is transferred, interaction between source recipient, effectiveness. Appropriate matches result in four archetypal cases called “transfer process...

Abstract This paper empirically examines the process of acquiring technology from a source, external to firm, and incorporating it into new product or operational under development. We refer this key activity in innovation as integration. develops conceptual model integration based on organizational information processing theory wide range management literature. Field interviews were conducted evaluate validity across diverse settings. Our results indicate general support for model. close...

Many firms now realize the importance of planning product families and platforms. However, little research addresses execution different types projects within a family platform series. This study investigates project characteristics, development challenges, typical outcomes, success factors for at locations in spectrum. “Platform” result products that initiate new company. “Derivative” consisting extensions to an existing platform. Data on 108 from variety assembled industries were collected...

Ophthalmologists serve an increasing volume of a growing elderly population undergoing increasingly complex outpatient medical care, including extensive diagnostic testing and treatment. The resulting prolonged patient visit times ("patient flow times") limit quality, employee satisfaction, represent waste. Lean Six Sigma process improvement was used in vitreoretinal practice to decrease time, demonstrating that this approach can yield significant health care.Process maps were created...

Purpose To provide an update on a paper published in 1987 IJOPM . Design/methodology/approach Provides assessment and of “An agenda for research the flexibility manufacturing processes”. Findings Gerwin's seminal work added welcome rigor to concept, flexibility, which had gained prominence during previous decade. Finds that many insights have stood test time. A number things changed since time, but others remained much as they were. Machines become more capable computer‐based controls...

We investigate relationships between operational capabilities and new venture survival. On the basis of operations management entrepreneurship literature, we develop a contingency framework especially appropriate at different life phases venture's evolution. expect that in first years life, entrepreneurs should emphasize high inventory turnover to preserve working capital, support customer responsiveness, aid firm adaptability. As ventures grow, internal capital generation via larger gross...

Many firms now realize the importance of planning product families and platforms. However, little research addresses execution different types projects within a family platform series. This study investigates project characteristics, development challenges, typical outcomes, success factors for at locations in spectrum. “Platform” result products that initiate new company. “Derivative” consisting extensions to an existing platform. Data on 108 from variety assembled industries were collected...

Rapid time-to-market for new products has been recognized as a critical capability manufacturers aiming to succeed in an arena of time-based competition. This paper summarizes findings from seven case studies on the management time dimension product development projects. Challenges achieving rapid are identified, and directions future research projects addressed.

Successful collaboration between new product development ( NPD ) teams maintained by competitors (so‐called horizontal collaboration) requires the use of formal modes management control that simultaneously coordinate teams' interdependent activities and encourage their cooperative behavior. Nevertheless, prior theoretical empirical research suggests required to improve coordination may also drive uncooperative, opportunistic To help managers in collaborations select appropriate modes, this...

Abstract Results are reported from an empirical study of classification and coding (CC) system usage among manufacturers. The investigation, selection, justification, implementation operation CC systems by six user firms presented in case form. A history a former is also presented. User characteristics experiences compared analysed across the seven cases. paper concludes with managerial research implications regarding usage.

In recent years, many urban areas have established healthcare coalitions (HCCs) composed of autonomous (and often competing) hospitals, with the goal improving emergency preparedness and response. We study role such in specific context response to multiple‐casualty incidents an setting, where on‐scene responders must determine how send casualties medical facilities. A key function incident is multi‐agency coordination. When this coordination provided by HCC, can use richer information about...

Generating gene and cell therapy products under good manufacturing practices is a complex process. When determining the cost of these products, researchers must consider large number supplies used for personnel facility costs to generate vector maintain cleanroom facility. To facilitate estimates, Indiana University Vector Production Facility teamed with Kelley School Business develop costing tool that, in turn, provides pricing. The designed Microsoft Excel customizable meet needs other...