Due to the Covid-19 pandemic, world’s economy was shut down almost overnight (UNWTO, 2020). The pandemic has confronted hospitality industry with an unprecedented challenge. Strategies f...

This study examines local residents’ attitudes toward two different types of tourism development, mass and alternative tourism, using data collected from residents Sunshine Coast, Australia. The findings reveal that host community support is affected directly and/or indirectly by the level concern, attachment, ecocentric values, use resource base, state economy, perceived impacts development. Findings suggested even though some factors influence both each form development likely to be formed...

Investigates the relationship between tourists’ destination loyalty and their preferences as to destination. Destination is operationally defined level of perceptions a recommendable place. On‐site surveys Korean outbound travellers were conducted at Seoul International Airport, South Korea, in March 1997. Of 285 questionnaires collected from travellers, 265 useful are analyzed. Multiple regression analysis reveals that three preferences, including different culture experiences, safety,...

Scholars have speculated that the metaverse will alter way in which hospitality and tourism industry operates. Efforts to understand this new phenomenon both academia are at a crossroads. In opinion piece, we first attempt explain concept of general context industry. Next, propose conceptual framework for creating experiences, identifying research gaps, proposing agenda items with potential significantly benefit players. Finally, classify future agendas into three broad categories: staging...

Purpose This study aims to investigate the influence of employee positions (supervisor vs line-level employee) on work-related variables (e.g. work engagement, job satisfaction and turnover intentions). Design/methodology/approach Data were collected from employees supervisors 29 mid- up-scale hotels. A series one-way ANCOVA performed test position differences in intentions. Hierarchical regression analyses conducted examine moderating role employees’ relationships between those variables....

This study examines the antecedents of customers' willingness and objection to use artificially intelligent robotic devices in hospitality services (full-service limited-service hotels). Drawing on Artificially Intelligent Device Use Acceptance (AIDUA) theory, this validates extends AIDUA framework service setting. The results point applicability framework, suggesting that intention are influenced by social influence, hedonic motivation, anthropomorphism, performance effort expectancy,...

This study examines possible moderating effects of generational differences (Baby Boomers, Generation X, Millennials) on the relationship between job burnout (emotional exhaustion, cynicism, reduced professional efficacy) and employee satisfaction turnover intention, as well its intention using data collected from employees a midscale chain hotel. Findings indicate that Baby Boomers Millennials have significant emotional exhaustion intention.

Applying a meta-analysis approach, this study examines the applicability of SET on explaining residents' impact perceptions and attitudes toward tourism development. Findings confirm in studies when assessing impacts perceived benefits (positive impacts) support. reveal that produce substantial effects support while costs (negative have trivial effects, which suggest measures indicators used to assess residents may validity problems. Moreover, closer examination mean five exogenous...