In times of severe international crises, such as wars and terrorist attacks, citizens tend to ‘rally around the flag’ increase their support for political leaders. We ask if rallying effects identified in literature extend societal lockdowns response COVID-19 pandemic. COVID-19-related differ from crises studied existing because they are crisis responses with immediate negative on economy. Using daily right before after announcement Danish lockdown March 11, 2020, we study trust democratic...

Abstract State actions impact the lives of citizens in general and government benefit recipients particular. However, little is known about whether experiences psychological costs among can be relieved by reducing compliance demands interactions with state. Across three studies, we provide evidence that causes relief. In a survey experiment, show experienced Danish unemployment insurance change response to information actual reduced demands. two field exploit data collected around sudden,...

Abstract A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued citizens' generic human capital may influence severity of these experiences. In this article, we argue a specific form to programs—administrative literacy—affects psychological costs recipients are facing. Specifically, propose literacy positively associated autonomy maintenance face burdensome rules, and...

Abstract Recent years have seen a dramatic growth in the study of frictions that individuals experience, especially their interactions with public sector, creating both potential for new research opportunities and conceptual confusion. We seek to head off latter by providing, one place, definition, description development, comparison four dominant conceptions frictions: ordeal mechanisms, red tape, administrative burden, sludge. In particular, we discuss concepts' definitions use terms...

Abstract Administrative burden research claims that target group members are likely to experience learning, compliance, and psychological costs when interacting with government programs. We argue the mere anticipation of such interactions may translate into experiences administrative burden. Utilizing a large‐scale dataset responses from 2276 Danish social benefit recipients, we estimate how proximity upcoming compulsory meetings street‐level bureaucrats—a common condition in means‐tested...

Abstract Research on street‐level bureaucracy argues that factors such as stress and burnout affect the behaviors of bureaucrats toward clients. At same time, literature administrative burdens citizens face a series costs when they experience policy implementation onerous. We draw both literatures to theorize ways in which bureaucrats' behavioral responses states may influence client experiences burden. Using multilevel dataset unemployment counselors benefit recipients from 53 departments...

Despite an explicit focus on citizens' experiences with public service, research administrative burden has done little to show how burdensome affect citizen's psychological beliefs. This limits our understanding of burdens and their impact in policy. Through a survey experiment 1.116 unemployment insurance fund beneficiaries Denmark, we test whether activating impressions from onerous the system affects beliefs central job search (un)employment: locus control attribution responsibility. We...

Recent years has seen dramatic growth to the study of frictions that individuals experience, especially in their interactions with public sector, creating both potential for new research opportunities and conceptual confusion. We seek head off latter by providing, one place, a definition, description development, comparison four dominant conceptions frictions: ordeal mechanisms, red tape, administrative burden, sludge. In particular, we discuss concepts' definition use terms objectivity,...

In recent decades, public service provision has become increasingly digitalized. However, while digitalization and artificial intelligence holds many promises, there is surprisingly little causal evidence on how it affects the employees who provide such services in frontline. Based cognitive social psychological theories, we argue that IT projects can increase employees' cynicism towards change fatigue. liaison with a Danish unemployment insurance fund, test our hypotheses pre-registered...

Abstract Despite a growing number of studies on how prior beliefs distort citizens' interpretation performance information for service providers, little is known about whether matter equally across different services and types providers. In this study, we provide wide replication extension the experimental design used in Baekgaard Serritzlew (2016) with three providers (public, non‐profit, for‐profit) two (nursing homes refuse collection). Based large‐ N nationally representative experiments...

Administrative burden research shows that onerous and dysfunctional policy design can have detrimental outcomes among recipients. But less is known about the intermediary role played by street-level bureaucrats who enforce these policies in practice. Using two separate surveys of 775 unemployment benefit recipients 107 counselors Danish system, I find report higher levels administrative when served themselves experience red tape from rules procedures they to implement. The findings important...

Abstract Financial scarcity is a fundamental condition for recipients of social welfare. We draw on theory to suggest that the scarce resources may have range important psychological consequences how welfare recipients’ cope with their problems, navigate citizen–state interactions, perceived ability deal and well-being. In field experiment using Danish unemployed assistance (N = 2,637), we test by randomly assigning be surveyed either shortly before payment benefits, after, or mid-month....

Research on street-level bureaucracy argues that factors such as stress and burnout affect the behaviors of bureaucrats towards clients. At same time, literature administrative burdens citizens face a series costs when they experience policy implementation onerous. We draw both literatures to theorize two ways in which street level bureaucrats’ states may influence client experiences burden – ‘help withdrawal’ mechanism ‘negative crossover’ mechanism. Using multilevel dataset unemployment...

Download This Paper Open PDF in Browser Add to My Library Share: Permalink Using these links will ensure access this page indefinitely Copy URL Scarcity and the Mindsets of Social Welfare Recipients: Evidence from a Field Experiment Journal Public Administration Research Theory 2022 33 Pages Posted: 6 Jan 2023 See all articles by Jonas Krogh MadsenJonas MadsenRoskilde UniversityMartin BækgaardAarhus UniversityJon KvistUniversity Southern Denmark Date Written: Abstract Financial scarcity is...

State actions have been argued to impact the lives of citizens in general and government benefit recipients particular. However, little is known about whether experiences psychological costs among can be relieved by reducing compliance demands interactions with state. Across three studies, we provide evidence that causes relief. In a survey experiment, show experienced Danish unemployment insurance change response information actual reduced demands. two field exploit data collected around...

Administrative burden research claims that target group members are likely to experience learning, compliance, and psychological costs when interacting with government programs. We argue the mere anticipation of such interactions may translate into experiences administrative burden. Utilizing a large-scale dataset responses from 2,276 Danish social benefit recipients, we estimate how proximity upcoming compulsory meetings street-level bureaucrats – common condition in means-tested programs...