This article investigates the power dynamics of interview process and connected emotional labor, drawing on examples from a recent study workplace grievances in which most data collection was through open-ended interviews. By exploring shifts labor demands qualitative, interview, this emphasizes that emotions within are, themselves, important data. A greater awareness interviewer interviewee context helps researcher better understand nuances data, provides with more information about...

This article examines how workers perceive the laws and rules that regulate their workplaces these perceptions differ depending on whether one works in an organization with a high level of worker-manager cooperation versus more conventional hierarchy. Using two cab companies as examples, this explores divergent organizational structures generate different grievance cultures turn encourage alternate understanding availavle choices appropriate means for resolving such disputes. work expands...

While most research on workplace grievance resolution focuses hierarchical settings, this study examines in a worker cooperative, mutually owned and democratically managed. Drawing data from in-depth interviews observations, explores how workers' perceptions of procedural justice influence their anticipated strategies. Despite working side by the same organization, both men women had very different experiences regarding dispute resolution. For men, at cooperative meant informal strategies,...

Members of worker cooperatives—organizations collectively owned and democratically run by their workers—report substantial differences in how they can or must perform various emotions, compared with previous work at conventional, hierarchical organizations. First, some emotions not allowed conventional workplaces are fully permitted cooperatives, including negative like anger, but also positive enthusiasm. In contrast, other be displayed, even if insincere. Sometimes, these displays...

This study compares workplace dispute resolution strategies (exit, voice and toleration) in matched pairs of conventional worker-owned cooperative organizations operating three industries — coal mining, taxicab driving organic food distribution. Building on Hirschman's classic exit, loyalty thesis, this research demonstrates how the degree that workers hold affects they approach problems. I find with greater are more likely to embrace "voice" as a way address their Although "exit" patterns...

This paper compares dispute-resolution behavior at a large coal mine in South Wales two times: when the was run as conventional, hierarchical organization by British Coal and, several years later, it bought out employees and converted into worker cooperative. Synthesizing themes from law society, organizational theory, alternative dispute resolution (ADR) research, I demonstrate how shared ownership, flattened hierarchy, cooperative ideology impact on disputing behavior. By changing to...

Abstract Employee retention and satisfaction are key concerns for employers. In this article, I explore a variety of worker characteristics that affect how workers respond to troubling events circumstances in the workplace. examine they approach their workplace problems, focusing on value loyalty might problem‐related decisions. This research suggests presents an irony managers, which call ironic loyalty: with greater less likely exit when encounter decreasing turnover yet more loyal choose...

This study explores taxicab drivers’ acts of “revenge” and “rescue,” some which are expressive acts, while others more instrumental. article builds on earlier theories workplace deviance, demonstrating how deviance can serve different purposes expanding the concept “deviance admiration” ( Heckert 2004 ). It examines in a circumstance—the industry—which introduces tension between mandated conformity necessary deviance: employees must conform to employers’ rules yet, accomplish their jobs...

Using the delphi technique, a group of clinical nurse specialists was surveyed regarding delineation nursing research priorities. Upon completion four-round survey, results suggested that top priorities for are: (1) factors which influence longevity in practice, (2) patient care delivery systems as related to satisfaction, and (3) indicators quality care.

This article examines how workers perceive the laws and rules that regulate their workplaces these perceptions differ depending on whether one works in an organization with a high level of worker-manager cooperation versus more conventional hierarchy. Using two cab companies as examples, this explores divergent organizational structures generate different grievance cultures turn encourage alternate understanding availavle choices appropriate means for resolving such disputes. work expands...

This study demonstrates how legal compliance may be better achieved when organizations include individuals who will advocate for newly codified rights and related accommodations. To understand with a new law the it confers, this article examines as its case Lactation at Work law, which amends Fair Labor Standards Act to mandate basic provisions employees express breast milk work. In particular, interviewed those organizational actors translate into policies affecting workers' daily lives:...

If male workers categorize different groups of women coworkers and, subsequently, treat them differently, the experiences from one these would not be indicative another group. When this treatment involves hostile environment sexual harassment group, but other, then law must recognize possibility "selective harassment." Without understanding nuances workplace dynamics, a court could mistake unharassed group as representing "reasonable women" and harassed simply oversensitive. This paper draws...

C. Wright Mills argued that people must understand they do not exist in a vacuum, but their values, beliefs, and behaviours are influenced by the particular time place which themselves exist. The development of this sociological imagination, as called it, is key goal for every sociology class. instructor provides students with framework analyzing how sociohistoric context live informs individual choices chances. By appliying concepts to everyday lives, increase imagination. In paper I...

This research explores workers' solidarity and shared culture in the cab driving industry, using theories of distributive justice relational justice. Cab involves a high level worker solidarity, with drivers relying on fellow for assistance, working together face conflict, imposing various forms social control when community's norms are violated. article operationalizes such actions as "street justice." Through both individual group acts street justice, cabdrivers promote main goals their...

Abstract The Lactation at Work Law amended the Fair Labor Standards Act to mandate employer accommodation of employees' breast milk expression. Interviews with employees, human resource specialists, and supervising managers in nine industries found that some organizations' managers, who initially perceived accommodations only as a legal furthering managerial goals, over time changed understanding lactation through children's-health lens created morality-driven motivations for compliance–a...

Abstract Much extant research suggests that students who enter law school highly enthusiastic about public interest and pro bono work often take mainstream jobs with minimal participation in activities. Frequently, these studies place some of the blame on schools. This study, however, schools, as well mentors first post-graduation jobs, might positively affect attorneys' level commitment to work. longitudinal study is unique it includes measures students' attitudes during mid-career. It...