The growth of e-commerce has been remarkable in recent years, driven by increasing consumer demand for attention and quick responses. Given the large volume transactions complaints accompanying this increase, automating classification these can help quickly route them to appropriate departments. This paper presents a computational approach using Cross Industry Standard Process Data Mining (CRISP-DM) methodology automate screening process. We categorized 600 real from three platforms Brazil....

As redes de pesquisa impulsionam a criação do conhecimento e o processo inovação resultantes intercâmbio informações e, sobretudo, da junção competências grupos que unem esforços na busca metas comuns. Este artigo apresenta breve histórico dos estudos relativos às colaboração científica, sua evolução cronológica as principais abordagens estudo. Discute-se particularmente como análises podem ser revisitadas à luz das possibilidades recentes surgidas com novas Tecnologias Informação...

This study investigates the influence of perceived environmental uncertainty by manager and performance measurement through financial non-financial indicators on startups' performance. Our was carried out a survey sent to startups registered in Brazilian Startup Association (ABStartups), sample used data analysis is composed 103 startups. results indicate that assist managers assessment reality contribute their On other hand, did not have influence. Moderating effects relationship between...

Software startups work in an uncertain environment with limited resources. Thus, user experience (UX) practices can help their product development process and provide greater chances of survival for these companies. It is necessary to know what UX software have used, how they are using them, effects on the organization. Therefore, this paper aims present a systematic mapping study (SMS) conducted through search engines snowballing identify used startups. The papers’ analysis identified...

User eXperience (UX) work in the software industry involves employing user-centered practices and techniques to obtain apply knowledge about users. In this sense, UX can help startups have a competitive advantage since these companies challenging context characterized by small teams lack of resources. However, perspectives startup professionals on are yet be explored, despite growing interest field. This paper aims explore perceptions usefulness methods used at what moments user interaction...

Global Software development approach has become a reality with growing demand for complex software. However, this requires greater attention because it demands additional coordination and communication among the distributed team members. So, tools techniques to share information knowledge generated by each geographically dispersed are necessary. In scenario, position paper presents set of challenges opportunities research in global software (GSD). These focused on contextual management,...

With the dissemination of quality models and need for measurement-based management software organizations, a variety approaches are emerging to support organizations on this journey. According Systematic Review Literature that selected 30 692 papers returned from search sources, it was noticed guidelines guides regarding measurement process in specific sector: micro small companies work with maintenance. In work, an empirical study carried out understand how aligned can be implemented these...

Electronic Whiteboards are introduced in critical hospital environments, such as emergency rooms, to manage tasks developed by the multidisciplinary health team. However, users interaction with equipment, generally touch sensitive or keyboard and mouse, has raised discussions about possibility of disease transmission hands contact. The main objective this research was implementation user evaluation a gesture voice-based natural module electronic whiteboard system, named SHAVI, for department...

Software start-ups have become increasingly important to the economy and are a key innovation. However, these companies face many challenges, such as balancing short-term future needs with respect technology, processes, tools.

Software development is an activity that makes intensive use of knowledge. The reduction face-to-face communication in Global Development Environments (GSD), make exponentially important to use Knowledge Management these environments, which performed by Practices Knowledge Management. This study presents update a systematic review Management in GSD. main contribution this relates to the identification other practices, including sharing of social conscience, gives for people...

This paper proposes an approach based on mathematical modeling to provide decision making support for the Next Release Problem (NRP) arising in software development and maintenance companies that use SCRUM manage teams new releases of its products. aims decisions from Product Owners Teams about which requirements should be implemented next release. Therefore it is proposed mixed integer programming three different objective functions: (i) maximization customer satisfaction (considering their...

The geographical, temporal distances and socio-cultural differences are the biggest challenges for Global Software Development (GSD). In GSD, it is necessary to deal with behaviors, values skills of team members, conflicts, rework, delays, etc. can influence a software production process. objective this paper identify sociocultural aspects propose classification structure under different analytical perspectives in order offer adequate support management GSD teams. A systematic mapping...

The objective of this study was to apply the Knowledge Discovery in Databases process find out if beneficiaries a private healthcare insurance would belong, at least once, ‘very high cost’ and ‘complex cases’ groups throughout 12 months after month when algorithms were applied. Datasets built containing information on beneficiaries’ effective use their health plan, as well characteristics. Five machine learning used, namely Random forest, Extra tree, Xgboost, Naive bayes K-nearest neighbor....

This paper presents an exploratory research that analyzed the Privacy and Security Policies Instruction Manuals of 59 home automation equipment for Smart Home in order to verify which personal data was handled how these documents were providing information about processes performed data. The analysis conducted with a quantitative approach followed by qualitative analysis, using content analysis. surveys identified following types data: Identification, Financial, Devices Location. results...

Nos últimos anos, os jogos têm se mostrado promissores para o ensino, evidenciando sua capacidade de ampliar a motivação e engajamento dos alunos. Este estudo realizou um mapeamento sistemático sobre uso não-digitais no ensino Engenharia Software. Foram identificados 14 não-digitais, quais foram analisados considerando gênero, objetivo pedagógico, procedimentos replicação resultados avaliações empíricas. O revelou abordagens que potencialmente contribuem aprimoramento do processo...