A5043924058- Patient Satisfaction in Healthcare
- Healthcare Policy and Management
- Insurance and Financial Risk Management
- COVID-19 epidemiological studies
- Patient-Provider Communication in Healthcare
- Disaster Management and Resilience
- COVID-19 Pandemic Impacts
- Disaster Response and Management
- Labor market dynamics and wage inequality
- Migration, Ethnicity, and Economy
- COVID-19 and Mental Health
- Migration and Labor Dynamics
- Misinformation and Its Impacts
- Customer Service Quality and Loyalty
- Agricultural risk and resilience
- Education and Learning Interventions
- Diverse Approaches in Healthcare and Education Studies
- Data-Driven Disease Surveillance
Shandong University
2023-2024
National Institute of Hospital Administration
2019-2020
Chinese Academy of Medical Sciences & Peking Union Medical College
2016
This study aims to develop understanding of Chinese patient satisfaction with tertiary hospitals.The draws on data collected from the 2015 China National Patient Survey. A Likert five-point scale was used formulate questionnaires. Descriptive analysis and logistic regression were conducted.A structured questionnaire by 1432 interviewers interview 27 475 outpatients 19 938 inpatients in 136 hospitals 31 provinces.Outpatients dispensing area discharging randomly interviewed.Key domains include...
Objectives China launched the National Healthcare Improvement Initiative (NHII) in 2015 to improve patient experiences healthcare. This study aimed generate evidence of hospital care quality from patients’ perspective. Design nationwide cross-sectional interviewed participants 31 provinces, municipalities and autonomous regions across China. Setting A total 117 tertiary hospitals mainland Participants 48 422 responses outpatients 35 957 inpatients were included this study. Primary outcome...
Information disclosure is a top priority for official responses to the COVID-19 pandemic. The timely and standardized information published by authorities as response crisis can better inform public enable preparations pandemic; however, there limited evidence of any systematic analyses disclosed epidemic information. This in turn has important implications risk communication. study aimed describe compare officially released content regarding local situations well analyze characteristics...
Over the past decades, frequency and economic losses from natural disasters have continued to escalate globally. Disasters pose significant challenges global sustainable social development. As a critical part of economy, firm’s ESG performance is key indicator sustainability. Whereas determinants firms’ (environmental, social, governance) gained growing attention, limited research focuses on impact performance. This paper provides first empirical study short-, medium-, long-term impacts...
Objective To investigate outpatient satisfaction at 136 tertiary hospitals in China and to make policy suggestions for improving ambulatory service. Methods Onsite questionnaire survey was used by third-party investigators interview over 200 outpatients selected with convenience sampling from each of the 31 provinces China, 27 475 valid questionnaires recovered. Results The overall score 86.4(95% CI 85.4-87.4). Patients were less satisfied dimension medical service resources...
Purpose Migrant workers play a vital role in the development of countries such as China. However, they often face greater barriers entrepreneurship. Yet, few studies have focused on effect institutional factors migrant workers' entrepreneurial behaviors. To address this gap, study concentrates taxation. Design/methodology/approach This takes agricultural tax abolition reform implemented rural China since 2004 an exogenous shock and uses difference-in-difference (DID) method to examine its...
<sec> <title>BACKGROUND</title> Information disclosure is a top priority for official responses to the COVID-19 pandemic. The timely and standardized information published by authorities as response crisis can better inform public enable preparations pandemic; however, there limited evidence of any systematic analyses disclosed epidemic information. This in turn has important implications risk communication. </sec> <title>OBJECTIVE</title> study aimed describe compare officially released...
A systematic study and analysis were made about the inpatient survey methodologies key findings in typical countries, by means of peer review journals, reviews professional website information these countries on their medical service improvement patient evaluation systems.This was followed a comparison above with 2015 national satisfaction China.As found study, surveys five share similar measurement methods, yet different sample sources, size, timing, organization forms, indicating that...
Objective To investigate inpatient satisfaction for the past year following implementation of China Healthcare Improvement Initiative. Methods Structured questionnaire was used to interview 19 938 inpatients immediately before discharge from 136 tertiary hospitals across 31 provinces in China, with valid questionnaires recovered. Results Inpatients' overall rate 93.1±5.7(95% CI 92.1-94.1). Patients were least satisfied hospital food.The sample high proportion out-of-pocket...