A5012627295- Telemedicine and Telehealth Implementation
- Mobile Health and mHealth Applications
- Patient Satisfaction in Healthcare
- COVID-19 and healthcare impacts
- Opioid Use Disorder Treatment
- HIV, Drug Use, Sexual Risk
- Employment and Welfare Studies
- Substance Abuse Treatment and Outcomes
- Communication and COVID-19 Impact
- Primary Care and Health Outcomes
- Sentiment Analysis and Opinion Mining
- Digital Marketing and Social Media
- Emergency and Acute Care Studies
- Healthcare Systems and Technology
- Disaster Response and Management
- Homelessness and Social Issues
- Geriatric Care and Nursing Homes
New York City Health and Hospitals Corporation
2020-2025
New York University
2022-2025
National Center for HIV/AIDS Viral Hepatitis STD and TB Prevention
2023
Centers for Disease Control and Prevention
2023
University of Charleston
2020
New York City Health + Hospitals is the largest safety-net health care delivery system in United States. Before coronavirus disease 2019 (COVID-19) pandemic, NYC served more than one million patients annually, including most vulnerable Yorkers, while billing fewer five hundred telehealth visits monthly. Once pandemic struck, we established a strategy to allow us continue serve our existing treating surge of new patients. Starting March 2020, were able transform using virtual platforms...
Confronted with the coronavirus disease 2019 (COVID-19) pandemic, New York City Health + Hospitals, city's public health care system, rapidly expanded capacity across its eleven acute hospitals and three new field hospitals. To meet unprecedented demand for patient care, NYC Hospitals redeployed staff to areas of greatest need redesigned recruiting, onboarding, training processes. The hospital system engaged private staffing agencies, partnered Department Defense, recruited volunteers...
Abstract Rationale During the coronavirus disease pandemic, audio‐only and video telehealth visits became more widely available, but relative patient satisfaction between in‐person modalities is not well‐described. Aims Objectives Our objective was to compare with audio‐only, video, adult primary care at a large, urban public healthcare system. Methods In this cross‐sectional study, we used aggregated data from Press Ganey surveys 17 facilities New York City Health + Hospitals for 1 June...
ABSTRACT Rationale Telehealth navigation programmes have shown potential to improve video visit usage and attendance. However, their effectiveness in safety‐net healthcare settings remains uncertain. Aims Objectives This project assessed the impact of a volunteer‐staffed telehealth programme on attendance at an urban primary care clinic. Methods Volunteers conducted outreach calls patients with upcoming appointments help them prepare for visits. Outcomes, including (video vs. audio‐only...
Abstract Type 2 Diabetes Mellitus (T2DM) is a prevalent and costly condition, particularly affecting racial/ethnic minorities low‐income populations in the United States. Comprehensive Medication Management (CMM) programs, where clinical pharmacists co‐manage patients alongside primary care physicians, offer team‐based approach that has been shown to improve diabetes care. However, managing CMM programs across multiple sites presents operational challenges can be addressed through digital...
In early March 2020 an outbreak of coronavirus disease 2019 (COVID-19) in New York City exerted sudden and extreme pressures on emergency medical services quickly changed public health policy clinical guidance. Recognizing this, Health + Hospitals established a clinician-staffed COVID-19 hotline for all Yorkers. The underwent three phases as the crisis evolved. As May 1, 2020, had received more than ninety thousand calls was staffed by unique clinicians. Hotline clinicians provided callers...
Telehealth services may improve access to care, but there are concerns around whether availability of telehealth increase care utilization. We assessed usage was associated with differential primary utilization at a large, urban public healthcare system. Using electronic health record data from 23 clinics, we categorized patients as users and non-users. Then, compared the number visits per patient between groups using Welch’s t-tests while stratifying by comorbidity count. used multivariable...
Schedule design may contribute to successful completion of synchronous telehealth visits by video (versus audio-only). Clustering on schedules minimize workflow inefficiencies.
Patients and clinicians face challenges in participating video telehealth visits. Patient navigation has been effective other settings enhancing patients' engagement with clinical programs. Our objective was to assess whether implementing a navigator program support patients affected visit scheduling, usage, non-attendance.
This study examines whether patients’ telehealth experiences differed during a health system mandate for encounters due to the COVID-19 pandemic versus after was relaxed. Patient experience surveys from visits across 17 adult (age 18+) primary care sites at large, urban public were analyzed two periods: when active (March 1, 2020-June 30, 2020) and relaxed any appointment modality available (July 2020-November 2021). Primary outcomes odds ratios (ORs) comparing top-box percentages of survey...
Understanding differences in how demographic groups experience telehealth may be relevant addressing potential disparities usage. We seek to identify and examine themes most pertinent patients’ negative experiences by age race order inform interventions improve future experiences. performed a content analysis of Press Ganey patient surveys from adult patients at 17 primary care sites large, public healthcare system with visits April 30, 2020 August 27, 2021. used sentiment comments. coded...
Video visits became more widely available during the coronavirus disease (COVID-19) pandemic. However, ongoing role and value of video in care delivery how these may have changed over time are not well understood.Compare relative complexity in-person versus COVID-19 pandemic describe time.We used billing data for revisits from non-behavioural health specialities with most visit utilisation (≥50th percentile) at a large, urban, public healthcare system 1 January 2021 to 31 March 2022. We...
Syringe services programs (SSPs) are community-based prevention that provide a range of harm reduction to persons who inject drugs. Despite their benefits, SSP laws vary across the United States. Little is known regarding how legislation surrounding SSPs may have influenced HIV transmission over COVID-19 pandemic, period in which drug use increased. This study examined associations between state and among Medicaid population before after pandemic.
Organizations will capitalize on social media marketing with the use of analytics. Big data allows entities to study various facets consumer behavior and develop strategies. The analytics gives businesses a direct competitive advantage over those who do not such tools. sentimental analysis curtailed risk management issues as COVID-19 pandemic disrupted masses.