A5063132352- Speech and dialogue systems
- AI in Service Interactions
- Ethics and Social Impacts of AI
- Business Process Modeling and Analysis
- Topic Modeling
- Natural Language Processing Techniques
- Personal Information Management and User Behavior
- Innovative Human-Technology Interaction
- Persona Design and Applications
- Big Data and Business Intelligence
- Human-Automation Interaction and Safety
Generative AI applications present unique design challenges. As generative technologies are increasingly being incorporated into mainstream applications, there is an urgent need for guidance on how to user experiences that foster effective and safe use. We six principles the of address characteristics UX offer new interpretations extensions known issues in applications. Each principle coupled with a set strategies implementing via capabilities or through process. The were developed iterative...
Generative AI technologies are growing in power, utility, and use. As generative being incorporated into mainstream applications, there is a need for guidance on how to design those applications foster productive safe Based recent research human-AI co-creation within the HCI communities, we present set of seven principles applications. These grounded an environment variability. Six focused designing characteristics AI: multiple outcomes & imperfection; exploration control; mental models...
Organizations have recently begun to deploy conversational task assistants that collaborate with knowledge workers partially automate their work tasks. These evolved out of business robotic process automation (RPA) tools and are becoming more intelligent: users can initiate sequences through natural language, the system orchestrate those tasks if they not previously been defined. As these become automated, designers tend optimize overall efficiency, but at cost shifting agency away from...
Writing utterances to train conversational agents can be a challenging and time-consuming task, usually requires substantial expertise, meaning that novices face steep learning curve. We investigated whether could guided produce adhere best practices via an intervention of real-time linguistic feedback. conducted user study in which participants were tasked with writing training for particular topic (intent) agent. Participants received one two types guidance shape their utterance-writing:...