Kritika Nagdev

ORCID: 0000-0003-2869-0544
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Research Areas
  • Technology Adoption and User Behaviour
  • Digital Marketing and Social Media
  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • Digital Platforms and Economics
  • FinTech, Crowdfunding, Digital Finance
  • Marketing and Advertising Strategies
  • AI and HR Technologies
  • Environmental Sustainability in Business
  • Market Dynamics and Volatility
  • Customer churn and segmentation
  • Service and Product Innovation
  • Digital Mental Health Interventions
  • Privacy, Security, and Data Protection
  • Business and Economic Development
  • Economic Growth and Development
  • Organizational and Employee Performance
  • Islamic Finance and Banking Studies
  • Big Data and Business Intelligence
  • Social Media in Health Education
  • South Asian Cinema and Culture

Guru Gobind Singh Indraprastha University
2016-2024

Vivekananda Institute of Medical Sciences
2019-2021

Amity University
2018

Amity University
2017

Indira Gandhi National Open University
2017

Purpose This paper aims to highlight the importance of analytics and its advantages in human resource domain using example Google, which has extensively used improve various aspects people management. Design/methodology/approach The discusses illustrates how it been successfully implemented by Google enable better decision-making. Findings Implementation area resources can make people-related decision-making objective, transparent data-driven and, thus, function “quantitative” nature....

10.1108/hrmid-06-2017-0112 article EN Human Resource Management International Digest 2018-03-12

Purpose The purpose of this paper is to explore the mediating role demonetisation in usage IT-enabled banking services (ITeBS). study extends theory technology readiness (TR) (Parasuraman and Colby, 2015) by incorporating behavioural intention actual ITeBS. Design/methodology/approach Based on TR encompassing impact demonetisation, examines functional relationship TR, usage. Structural equation modelling mediation analysis are applied a data set 474 usable responses. Findings confirms that...

10.1108/ijoem-05-2018-0263 article EN International Journal of Emerging Markets 2019-09-25

In today's phygital world, the present study demystifies impact of perceived benefits Livestream shopping on purchase intention users toward fast fashion apparel aligned with theory planned behavior. The uniqueness is that it presents a novel stance by integrating stimulus-organism-response (SOR) and behavior (TPB) to propose comprehensive framework encompassing relationship between perceptions, attitude in case livestream shopping. It also extends model incorporating drivers- portal's...

10.1080/10496491.2024.2318667 article EN Journal of Promotion Management 2024-02-20

The objective of the paper is to analyse immediate impact demonetisation on Indian economy along with analysing barriers in moving towards cashless and investigates influence economy. Scale was constructed for measuring effectiveness responses were asked only from people who earning an income any source. Exploratory factor analysis (EFA) confirmatory (CFA) conducted respondents followed by structural equation modelling path analysis. Results suggested that demonetisation's main motive lay...

10.1504/ijpspm.2018.088692 article EN International Journal of Public Sector Performance Management 2017-12-15

Internet has transformed the manner in which banks interact with customers. The purpose of paper is to measure customers' preferences towards different channel attributes namely: internet banking, mobile banking and payment portals at a composite level that reflect relative importance usage attributes, i.e., type, transaction size, motivation use rate urgency. Conjoint analysis was applied estimate utilities for these determine existence consumer groups similar preference profiles....

10.1504/ijemr.2021.112254 article EN International Journal of Electronic Marketing and Retailing 2021-01-01

Purpose : The purpose of this paper was to propose an Internet banking (IB) adoption model for emerging markets based on Indian framework. It explored the role accessibility, corporate image, demographic characteristics, perceived ease use, usefulness, self-efficacy, trust, and website quality in framing consumers' intention use IB. Design/Methodology/Approach Based existing literature, 31 predictor variables were tested study. Cronbach's alpha test factor loading estimates used assess...

10.17010/ijom/2018/v48/i6/127835 article EN Indian Journal of Marketing 2018-06-01

The objective of the paper is to analyse immediate impact demonetisation on Indian economy along with analysing barriers in moving towards cashless and investigates influence economy. Scale was constructed for measuring effectiveness responses were asked only from people who earning an income any source. Exploratory factor analysis (EFA) confirmatory (CFA) conducted respondents followed by structural equation modelling path analysis. Results suggested that demonetisation's main motive lay...

10.1504/ijpspm.2018.10009502 article EN International Journal of Public Sector Performance Management 2017-12-04

This study aims to address the gap in technology adoption research by focusing on actual postadoption behavior consumer marketing and operationalizing construct of usage for IT-enabled banking services. The uses a rigorous two-stage scale construction validation process using partial least square-structural equation modelling. Results present article conceptualize measurement model as second-order formative-reflective with four first-order reflective constructs. also provides foundation...

10.1037/tmb0000132 article EN cc-by-nc-nd Technology Mind and Behavior 2024-06-10

Purpose Online health communities (OHC) can transform the healthcare industry, particularly in developing economies. Technology advancement and increased literacy pave way for these to become powerful tools empowering patients. The purpose of this study was empirically validate linkages between social support how it overarchingly influences patient compliance. Following theory, delineates from community affects patient–physician relationship (PERP) consequently compliance regarding treatment...

10.1108/jsit-12-2023-0329 article EN Journal of Systems and Information Technology 2024-10-07

The celebrity endorsements have become a magic potion for all marketers today. Celebrity can be seen endorsing in almost television advertisements making it an India’s Rs 2,000-crore endorsement market. Though there are many studies about endorsements, but seems that is limited research the extent to which consumers’ purchase intention regulated by endorsements. purpose of this paper specify impact endorsers on intentions students as customers. Primary data collected from 146 respondents...

10.2139/ssrn.2809124 article EN SSRN Electronic Journal 2016-01-01

The purpose of this paper is to examine whether green banking initiatives taken by the Indian banks have increased their competiveness and financial performance or not. This study makes an attempt develop a conceptual model from literature sources. In order validate model, primary data was collected using structured questionnaire administered on employees banks. has been analysed applying exploratory factor analysis (EFA) multiple regression for competiveness. For analysing secondary...

10.1504/ijpspm.2022.124115 article EN International Journal of Public Sector Performance Management 2022-01-01

This research investigates the impact of ephemeral content (short-lived content) on relationship between brand awareness; love and intention to purchase in generation Z. A 20-item questionnaire was developed by adopting scales from literature. Scale for short-lived conducting semi structured interviews with millennials. Structured equation modelling has been used analyse underlying relationships variables. Short-lived showed partial mediation awareness but stands as an unimportant factor...

10.1504/ijtmkt.2021.10041612 article EN International Journal of Technology Marketing 2021-01-01

This research investigates the impact of ephemeral content (short-lived content) on relationship between brand awareness; love and intention to purchase in generation Z. A 20-item questionnaire was developed by adopting scales from literature. Scale for short-lived conducting semi structured interviews with millennials. Structured equation modelling has been used analyse underlying relationships variables. Short-lived showed partial mediation awareness but stands as an unimportant factor...

10.1504/ijtmkt.2021.119072 article EN International Journal of Technology Marketing 2021-01-01

The online service providers are endeavouring to harness the power of word mouth technique by giving customers incentives refer their friends and family way referrals programs. present paper seeks explore antecedents influencing consumer behaviour towards referrals. It further studies attitude perception clusters found: pragmatic, learned referrers, calculative exhibitionist. Factor analysis using principle component was employed on 133 respondents from Delhi-NCR region customer's examined...

10.1504/ijpspm.2018.10010294 article EN International Journal of Public Sector Performance Management 2018-01-01

The online service providers are endeavouring to harness the power of word mouth technique by giving customers incentives refer their friends and family way referrals programs. present paper seeks explore antecedents influencing consumer behaviour towards referrals. It further studies attitude perception clusters found: pragmatic, learned referrers, calculative exhibitionist. Factor analysis using principle component was employed on 133 respondents from Delhi-NCR region customer's examined...

10.1504/ijpspm.2018.090731 article EN International Journal of Public Sector Performance Management 2018-01-01

Internet has transformed the manner in which banks interact with customers. The purpose of paper is to measure customers' preferences towards different channel attributes namely: internet banking, mobile banking and payment portals at a composite level that reflect relative importance usage attributes, i.e., type, transaction size, motivation use rate urgency. Conjoint analysis was applied estimate utilities for these determine existence consumer groups similar preference profiles....

10.1504/ijemr.2021.10020352 article EN International Journal of Electronic Marketing and Retailing 2019-03-31
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