Flávia Maria Santoro

ORCID: 0000-0003-3421-1984
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About
Contact & Profiles
Research Areas
  • Business Process Modeling and Analysis
  • Service-Oriented Architecture and Web Services
  • Semantic Web and Ontologies
  • Big Data and Business Intelligence
  • Software Engineering Techniques and Practices
  • Information Technology Governance and Strategy
  • Innovative Teaching and Learning Methods
  • Advanced Software Engineering Methodologies
  • Knowledge Management and Sharing
  • Usability and User Interface Design
  • ERP Systems Implementation and Impact
  • Ethics and Social Impacts of AI
  • Information Systems Theories and Implementation
  • Collaboration in agile enterprises
  • Business and Management Studies
  • Team Dynamics and Performance
  • Personal Information Management and User Behavior
  • Education and Digital Technologies
  • Information Science and Libraries
  • E-Learning and Knowledge Management
  • Software System Performance and Reliability
  • Wikis in Education and Collaboration
  • Data Quality and Management
  • Open Education and E-Learning
  • Software Engineering Research

Intel (Brazil)
2023-2025

Universidade do Estado do Rio de Janeiro
1999-2024

Universidade Federal do Estado do Rio de Janeiro
2011-2023

Instituto de Tecnologia e Pesquisa
2023

Intel (United Kingdom)
2023

Intel (United States)
2023

Instituto de Filosofía
2020

Universidade Federal do Rio de Janeiro
2003-2019

University Gama Filho
2012-2013

10.1007/s12599-015-0409-x article Business & Information Systems Engineering 2016-01-04

Abstract Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, monitoring of business This includes methods tools for tackling various kinds change such as continuous improvement, reengineering, innovation, drift. However, exogenous shocks, which lead to unintentional radical change, have neglected in BPM research...

10.1007/s12599-021-00740-w article EN cc-by Business & Information Systems Engineering 2022-02-10

A citizen-centric view is key to channeling technological affordances into the development of future cities in which improvements are made with quality citizens' life mind. This paper proposes City 5.0 as a new design paradigm for cities, can be seen markets connecting service providers citizens consumers. dedicated eliminating restrictions that face when utilizing city services. Our focuses on smart consumption and extends technology-centric concept stronger roadblocks usage. Through series...

10.1007/s12525-023-00621-y article EN cc-by Electronic Markets 2023-04-27

Abstract Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design manage business processes. The Digital Transformation has enabled human actors, information systems, smart products interact with each other via multiple digital channels. emergence of this hyper-connected world greatly leverages the prospects processes – but also boosts their complexity new level. We need discuss how BPM can find ways for identifying,...

10.1007/s12599-020-00646-z article EN cc-by Business & Information Systems Engineering 2020-04-22

O CSBC é o maior evento científico dedicado à computação da América Latina, integrando a brasileira e tratando dos rumos área no país. Em um de seus eventos satélites, BraSNAM, encontramos investigações sobre maturidade da(s) rede(s) ou comunidade(s), estruturando combinando dados informações, potenciais fontes conhecimento retroalimentação para ações práticas. Este trabalho apresenta duas análises: (i) análise onze anos (2013 - 2023) publicações mais longevos do CSBC; (ii) todas as edições,...

10.5753/isys.2025.3964 article PT iSys - Brazilian Journal of Information Systems 2025-02-14

Process Modeling has been adopted by organizations in various contexts, such as analysis for best practices, system design and Information Technology architecture. Despite its importance, modeling process is still costly complex. The mining technique extracts information from systems event log, however, a business incorporates human activities, which will never be present logs. This paper presents an approach that explores the narrative associated with text natural language interpretation...

10.1109/cscwd.2009.4968052 article EN 2009-01-01

Purpose The aspect‐oriented (AO) paradigm is first proposed to deal with programing modularity issues, but different researchers have been exploring AO concepts in the designing and definition of software systems. goal this paper discuss present a proposal that addresses application design business processes (BPs) order improve usability understandability process models. Design/methodology/approach departs from previous work on analyzing for design. observations were backed by case study,...

10.1108/14637151011065955 article EN Business Process Management Journal 2010-07-27

Ethics is a field of study that analyses practices, their principles, customs, and habits. The Grand Research Challenges in Human-Computer Interaction Brazil (GranDIHC-BR) between 2012 2022 highlighted the relevance topic context Human Values. Aligned with that, we claim computational techniques are not neutral and, therefore, ethical analysis essential to design applications as well theoretical or conceptual research. goal this work provide an understanding on how researchers have addressed...

10.5753/jis.2022.2579 article EN cc-by Journal on Interactive Systems 2022-08-13

Dynamism of day-to-day activities in organizations is inextricably linked and there a variety information, insight reasoning being processed between people systems, carrying out business process. We argue that flexibility processes could be managed real time, using context information collected the work environment. This paper proposes management architecture approach aims to improve automate dynamic process adaptation. explain how adaptation may occur time discuss scenario for this proposal.

10.1109/cscwd.2011.5960061 article EN 2011-06-01

Neste trabalho apresentamos um conjunto de dados acerca uma década publicações que compõe o Congresso da Sociedade Brasileira Computação (CSBC), entre 2013 e 2022. Especificamos a extração, tratamento, armazenamento abertura dos dados, com suas limitações, desafios aprendizados. Analisamos cenário sobre os metadados, percebendo aspectos positivos negativos do escopo. Finalmente, encaminhamos propostas potenciais aplicações ameaças à validade relacionadas.

10.5753/brasnam.2023.230688 article PT 2023-06-30

O CSBC integra a computação brasileira e trata dos rumos da área no país. Em um de seus eventos-base, WIT, questões gênero se encontram. A análise últimos 7 anos WIT expõe algo raro nos eventos do CSBC: uma quantidade absoluta proporcional autoria mulheres em conformidade com agenda dialética evento. apresenta coesão, reincidência colaboração entre sua comunidade, predominância instituições fora região Sudeste, publicações onde percebemos ênfase educação na solução problemas enfrentados...

10.5753/wit.2023.230640 article PT 2023-07-25

Business process modeling has become essential for managing organizational knowledge artifacts. However, this is not an easy task, especially when it comes to the so-called Knowledge-Intensive Processes (KIPs). A KIP comprises activities based on acquisition, sharing, storage, and (re)use of knowledge, as well collaboration among participants, so that amount value added organization depends agents' knowledge. The previously developed Knowledge Intensive Process Ontology (KIPO) structures all...

10.1109/cscwd.2013.6580961 article EN 2013-06-01

Purpose – The purpose of this paper is to propose a method for identifying business process-relevant contextual information that likely impact on the process goal. ORGANON describes semi-structured procedural guide alongside with set criteria and matrix analyzing ontological transactions, which can be used identify context considered relevant process. Design/methodology/approach authors report an evaluation through case study conducted in organization works social security domain. Findings...

10.1108/bpmj-01-2015-0007 article EN Business Process Management Journal 2016-07-04

Complexity and dynamism of day-to-day activities are inextricably linked, thus the need for constant adaptation to address emerging demands has grown. Process is action customizing a process instance make it applicable particular situation. However, unplanned conditions may occur at any time during execution. So, design complete model given place flexible based on reuse adaptation. This paper addresses problem dynamic within process-aware information system (IS). On top theory context-aware...

10.1109/tsmc.2016.2591538 article EN IEEE Transactions on Systems Man and Cybernetics Systems 2016-07-28

O CSBC é o maior evento científico dedicado à computação da América Latina, integrando a brasileira e tratando dos rumos área no país. Em um de seus eventos satélites, BraSNAM, encontramos investigações sobre maturidade da(s) rede(s) ou comunidade(s), estruturando combinando dados informações, potenciais fontes conhecimento retroalimentação para ações práticas. Este trabalho apresenta uma análise última década, 2013 – 2022, publicações mais longevos do por meio uso métodos estatísticos redes...

10.5753/brasnam.2023.230632 article PT 2023-06-30
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