A5018677812- Emergency and Acute Care Studies
- Innovations in Medical Education
- Geriatric Care and Nursing Homes
- Healthcare Systems and Practices
- Primary Care and Health Outcomes
- Health and Medical Education
- Clinical practice guidelines implementation
- Healthcare Decision-Making and Restraints
- Healthcare Systems and Technology
- Patient-Provider Communication in Healthcare
- Health and Medical Research Impacts
- Antibiotic Use and Resistance
- Occupational Health and Safety in Workplaces
- Trauma and Emergency Care Studies
- Patient Satisfaction in Healthcare
- Health Systems, Economic Evaluations, Quality of Life
- Hospital Admissions and Outcomes
- Psychiatric care and mental health services
Brigham and Women's Hospital
2009-2022
Harvard University
2015
Cambridge Health Alliance
2009-2014
Boston Children's Museum
2009
Cambridge Hospital
2009
Beth Israel Deaconess Medical Center
2009
Massachusetts General Hospital
2009
North Shore Medical Center
2009
St. Elizabeth's Medical Center
2005
Albert Einstein College of Medicine
1998
We conducted a pre- and postintervention analysis to assess the impact of process improvement project at Cambridge Hospital ED. Through comprehensive collaborative process, we reengineered emergency patient experience from arrival departure. The ED operational changes have had significant positive on all measured metrics. Ambulance diversion decreased mean 148 hours per quarter before in July 2006 0 since April 2007. total length stay 204 minutes 132 minutes. Press Ganey satisfaction scores...
McManus, Claire; Masters, Patricia; Hayes, Gerard; Lobon, Luis; Mason, Virginia Author Information