Addressing the Heterogeneous Landscape: An In-Depth Analysis of Issues in Ensuring Parcel Safety in Last-Mile Delivery

• DOI: 10.55057/ijbtm.2024.6.1.46
• Publication Date: 2024-05-15T14:00:23Z
• Authors: Nurhaiza Nordin; Nurnaddia Nordin; Nik Syuhailah; Nik Syuhailah Nik...; Zuraimi Abdul Aziz; Dzulkifli Mukhtar
• Keywords: Last mile (transportation); Sample (material)

This study explores the complex field of last-mile delivery with goal offering an in-depth analysis various difficulties related to guaranteeing parcel safety. In a time swift advancements in technology and elevated customer demands, portion process becomes paramount importance. The research design this is quantitative. A quantitative involves collection numerical data understand quantify consumer experiences delivery. Total sample about 245 questionnaires were collected using SPSS software. used range techniques, such as frequency analysis, mean, standard deviation computations investigate issues ensuring safety during employs statistical tests possible variances across demographic factors addition identifying critical difficulties. results provide comprehensive insights into most least difficult components environment. study's conclusions highlight how important it deal these order improve satisfaction, operational effectiveness, service quality. offers helpful advice for courier industry stakeholders on everything from handling competence regulatory obstacles simplifying equipment requirements navigating fiercely competitive market. Moreover, thorough examination discrepancies between expectations provides information areas that need strategic interventions.