This study aims to provide an understanding of the relationships between consumer's negative word mouth (WOM) and organizations' rectification behaviors. We see consumers' WOM as a process problem solving when consumers encounter organization's service failure that dissatisfies them. suggests strategic management public relations principle for consumer complaint management. Based on case studies, this finds is formed by dynamics experience sharing, advice giving, agreement, disagreement. In...

Purpose The research of industrial clusters, trust, and learning can be traced back to early strategic management organization theory. purpose this paper is review past literature offer a conceptual framework that related trust learning. Design/methodology/approach This study incorporates filter key factors by using deductive approach conclude framework. Findings provides which includes firm's cluster involvement, Based on the literature, inter‐organizational may strengthened due reduced...

Abstract Would an initial public offering (IPO) in a growing and uncertain industry have positive or negative effect on directly competing incumbent firms the industry? We assert that due to risk uncertainty inherent industry, firm's IPO may send market signal of demand. An can investors incumbents is promising, will enjoy better future. If are capable capturing these externalities, they experience even greater results. In particular, firm with significant research development investment...

This study conceptualizes anti‐government sentiment and tests the relationships between three antecedents (i.e., ethics failure, compassionate leadership, communication strategy). An online survey ( n = 1,112) was conducted in South Korea. Exploratory factor analysis with principal component confirmatory on measures proposed for sentiment. The hypotheses were tested using structural equation modeling. Results show that publics' perceptions of government's lack use a buffering strategy are...

This study extends our understanding of the executive characteristics-firm performance relationship beyond North American context. We found that executive's international experience was positively related to firm profitability, but not growth in global sample. also tenure negatively related, and age growth, profitability. Notably, many these relationships were moderated by national developmental context which headquartered. These results have important implications for upper echelons...

This study investigates how firms proactively or reactively launch (Venkatraman & Prescott, 1990) their strategic actions in response to environmental changes, particularly deregulatory and technological changes. Strategic initiatives including mergers acquisitions deal with firms’ uncertain competitive environments have been regarded as key actions. analyzes the nature of willingness take changes telecom service industry. The natures broadly defined this research’s domain, trigger on...