Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about quality in the context of sustainable development. However, that strongly depends on overall management system which operates schools. The principal aim this article is to present approaches systems’ development their assessment universities, share some lessons learned from area research. Some possibilities ISO 9001...

Production companies throughout the world are currently facing challenges with extensive transformation of their processes regard to digitalisation and other features Industry 4.0. Simultaneously, traditional quality management must be significantly changed, umbrella term “Quality 4.0” is used represent this transformation. Many companies, including Czech enterprises, still struggling concept Quality 4.0, as there a lot uncertainties, misunderstandings, false approaches. Additionally,...

Purpose: The paper brings a set of original information related to analysis and description the current state in area excellence models implementation Czech organisations. It defines these terms, analyses results special research organisations proposes comprehensive generic framework how achieve organisational excellence. principal goal this is present main possibilities, benefits, limitations risks practical use organisations.Methodology/Approach: Brainstorming conferences, field relevant...

The article deals with the quality of measured data, which is necessary for effective management and successful implementation concept Industry 4.0 related Quality 4.0. data determined by properties used measurement system, are evaluated system analysis (MSA). Attention paid to increasing effectiveness repeatability reproducibility often in practice. importance graphical tools analysis, neglected practice, emphasized this regard, new or modified proposed. proposed allow more detailed...

In this paper the case study of application Failure Mode and Effects Analysis (FMEA) on testbed "Smart Factory Line" has been described. The main goals have to verify feasibility applicability FMEA such complex technical system show real possibilities integration Industry 4.0 principles technologies with selected methods quality management. significant part is formed by extensive literature review related topics as mass customization individualization, 4.0, Quality fault management their...

With the proliferation of Industry 4.0 paradigm, inadequacy conventional quality management tools has become increasingly apparent. The preliminary investigation presented in this paper focuses on identification Quality readiness level organizations operating Czech Republic, Poland, and Slovakia, as well affecting factors. study is based review relevant literature. web-based questionnaire enabling organizations' representatives through Computer-Assisted Web Interviewing (CAWI) to take part...

The main objective of this article is to present our proposal complex customer loyalty measurement within external feedback loops as a response Industry 4.0 concept in the area advanced quality management for business-to-business (B2B) relationships, and organisational sustainability are two critical factors long-term success. To reach goal, deep literature analysis, special field research, interviews with specialists, development new model closed-loop systems, which created Quality...

All organizations certified against the ISO 9001 requirements must also measure customer satisfaction. But loyalty represents quality management system maturity on higher level of objectivity. An purpose article is bring set information current state analysis measurement at Czech companies. Principal methodology this was special field survey and our research too. Results performed through focus groups, based risk in principles implementation, are presented there as a part findings. The...

Purpose: The paper brings set of original information related to the next quality management systems development with regard digitalisation and other features new era. It proposes basic structure closed-loop (CLQMS) as a mixture internal, external, horizontal vertical loops. Methodology/Approach: Comparative literature analysis, standards’ brainstorming, field research, interviews design review were used. Findings: Information flows are counted vital part all advanced systems. Authors...

Marketing surveys discover that the most successful organizations have to provide products or services meet customer's requirements and are able fulfill these more consistently than their competition. The continuous communication between organization its consumers is necessary reach for this state. It reality customers determine quality of product, nor designers production technologists. They design produce faultless product (in floating market conditions) meets all consumers. requires...

Efficient and effective implementation of quality management principles asks for a responsible approach from top managers' perspectives.A study the current state affairs in Czech organizations discovers lot shortcomings this field that can be changed to vary managerial risks.The article identifies analyses some them gives short guidance appropriate treatment.Text reflects authors' experience as well knowledge obtained systematic analysis industrial companies' environments.

Evaluate the quality of this measurement system is possible by using multiple methods, which are described in methodology guides for evaluation quality. Within these values different indicators evaluated. This paper deals with cross tabulation method and foremost Kappa indicator. More specifically examined effect number used nonconforming samples on explanatory power The kappa from several aspects that must be taken into account during attributive characteristics.

Many topics are being discussed in connection with university students these days, one of which is the level competence presenting and self-presentation front one's classmates teacher. For many students, this a challenging task for multiple reasons. 1) They do not have an established method searching verifying information. convinced that they can understand topic simply by entering search term into engine on Internet, whilst able to assert truthfulness importance 2) The use modern...

Abstract The evaluation of the measurement system quality has already become an integral part planning activities in both automotive and metallurgical industries. An important assumption for obtaining most relia ble results is compliance with basic assumptions evaluating variability system. main goal this paper to analyze, how failure meet influences system's statistical properties. This achieved by performing a detailed analysis latest developments field systems aimed at verifying normality...