A5037426563- Customer Service Quality and Loyalty
- Consumer Retail Behavior Studies
- Service and Product Innovation
- Psychology of Social Influence
- Technology Adoption and User Behaviour
- Social Sciences and Governance
- Business Strategy and Innovation
- Video Surveillance and Tracking Methods
- Consumer Behavior in Brand Consumption and Identification
- Innovation Diffusion and Forecasting
- Human Pose and Action Recognition
- Eating Disorders and Behaviors
- Healthcare Systems and Practices
- French Urban and Social Studies
- Global and Cross-Cultural Management
- Social Policies and Family
- Digital Marketing and Social Media
- Gait Recognition and Analysis
- Face and Expression Recognition
- Emotional Labor in Professions
- Workaholism, burnout, and well-being
- Management, Economics, and Public Policy
- Job Satisfaction and Organizational Behavior
- Flow Experience in Various Fields
- Consumer Market Behavior and Pricing
Centre d'Etudes et de Recherche en Gestion d'Aix-Marseille
2015-2024
Centre de Recherche et d’Enseignement de Géosciences de l’Environnement
2015-2024
Aix-Marseille Université
2018-2024
Centre National de la Recherche Scientifique
2023
Video-based person re-identification (Re-ID) is a challenging task aiming to match individuals across various cameras based on video sequences.While most existing Re-ID techniques focus solely appearance information, including gait could potentially improve systems.In this study, we propose, GAF-Net, novel approach that integrates with features for re-identifying individuals; the are extracted from RGB tracklets while skeletal pose estimation.These then combined into single feature allowing...
This research examines the effect of customer training on customer’s role during service encounters. We examine its influence coproduction outcomes from standpoint both company (productivity) and (customer satisfaction). The analysis is implemented in two stages. First, we establish that improves company’s productivity without decreasing satisfaction. With this verified, consider content (cognitive vs cognitive affective) medium deployed (employees digital). then increases more when...
This paper presents our contribution to facial expression recognition using images obtained from the Light Field Face Dataset(LF). We compare several variants of neural network architectures demonstrate potential benefits this relatively new optical system in field recognition. propose use EfficientNetV2-S convolutional as base architecture, combined with various recurrent networks (LSTM, GRU, BiLSTM, and BiGRU) experiments. Furthermore, we investigate different sets sub-aperture images,...
This study provides an in-depth analysis of GAF-Net, a novel model for video-based person re-identification (Re-ID) that matches individuals across different video sequences. GAF-Net combines appearance-based features with gait-based derived from skeletal data, offering new approach diverges traditional silhouette-based methods. We thoroughly examine each module and explore various fusion methods at the both score feature levels, extending beyond initial simple concatenation. Comprehensive...
Cette recherche étudie l’impact de la formation du client à son rôle lors d’une rencontre service. Elle examine l’influence celle-ci sur les bénéfices coproduction en adoptant un regard croisé : celui l’entreprise, travers productivité personnel contact, et client, via sa satisfaction. La se décompose deux phases. montre d’abord que globalement accroît sans nuire Une fois l’intérêt former le avéré, elle s’intéresse caractéristiques contenu (cognitif seul ou cognitif affectif) moyen par...
In this paper, we study facial expression recognition (FER) using three modalities obtained from a light field camera: sub-aperture (SA), depth map, and all-in-focus (AiF) images. Our objective is to construct more comprehensive effective FER system by investigating multimodal fusion strategies. For purpose, employ EfficientNetV2-S, pre-trained on AffectNet, as our primary convolutional neural network. This model, combined with BiGRU, used process SA We evaluate various techniques at both...
• Objectif Le personnel en contact a parfois des fonctions particulièrement éprouvantes. Les entreprises de services pensent et mettent place une série d’actions qui visent à apporter du soutien social leur contact. principales sources étudiées dans la littérature concernent l’organisation, le manager les collègues. L’objectif recherche est proposer conceptualisation inclut facette supplémentaire, clients, d’étudier son influence sur l’épuisement émotionnel Méthodologie À partir d’une étude...
• Objectif La participation du client est au cœur des préoccupations de nombreux distributeurs qui doivent donc accompagner le pour rendre capable jouer son rôle dans la fabrication service. L’aide considérée comme combinaison d’un contenu (affectif, cognitif ou instrumental) et moyen fournit (personnel support physique). L’objectif recherche d’étudier comment présence l’absence combinaisons d’aides contribuent à satisfaction en magasin. Méthodologie méthodologie repose sur l’analyse 3 920...