Purpose Using equity theory, this study aims to examine the role of customer incivility in effecting service sabotage among hotel employees by recognizing mediating revenge motivation and moderating effect emotion regulation. Design/methodology/approach A multi-wave, multi-source questionnaire survey was conducted with 291 employee–supervisor dyads at chain hotels Shenzhen, China. Previously developed validated measures for incivility, motivation, regulation were adopted test hypotheses....

To achieve sustainable development, research has indicated that organizations and individuals should be aware of the significance human resource management (HRM) practices. However, relatively little investigated individual outcomes. This study links HRM practices with an important outcome: career growth. Using social cognitive theory, this psychological capital growth as beneficial outcomes practices, proposing person–organization (P‐O) fit a key boundary condition. Based on time‐lagged...

Ingratiation is an impression management tactic used by those who seek to obtain the favor of others. Previous studies mainly examine role ingratiation from initiator’s perspective, ignoring observers’ reactions when they are confronted with their peers’ ingratiating behaviors. Drawing on social comparison theory, this study employs a third-party framework explain pathways between observed and ostracism analyzes data time-lagged survey two scenario-based experiments in Chinese context....

Purpose This study aims to clarify the relationship between two plausible conflicting attitudes in cross-cultural context-consumer affinity and consumer ethnocentrism (CET) explore their interactive effect on product trust willingness-to-buy. Design/methodology/approach A total of 392 usable responses were obtained. Previously validated scales affinity, CET, willingness-to-buy used showed good reliability. Hierarchical multiple regression bootstrapping method conducted test hypotheses....

Purpose This study aims to explore family incivility as a source of stress originating in the domain and empirically examine its spillover effects on workplace. Design/methodology/approach Through integrating work–family interface model with conservation resources (COR) theory, this investigated effect perceived by employees service industry sabotage, along mediating role family-to-work conflict (FWC) moderating centrality. Findings The results three-wave survey 335 China 62 their immediate...

Following social cognitive theory, this study examines the effects of negative workplace gossip (NWG) on employees' unethical work behavior in hospitality industry by introducing mediating role moral disengagement and moderating self-construal. Data were collected with a multi-wave survey approach from five hotels restaurants Shantou, China. The results demonstrate that NWG exerts significant influence disengagement; leads to behavior. Employees' self-construal is vital boundary condition...

Negative gossip is an everyday part of life and work whose outcomes have been the focus a growing number studies. However, impact negative workplace on employees' subjective well-being (SWB) appears to received no attention in literature. Drawing conservation resources theory, we use time-lagged data from 243 employees five firms China investigate processes underlying links between SWB. Our findings show that has significant effect SWB, psychological distress mediates this relationship. We...

Purpose Illegitimate tasks are pervasive in organizations, presenting a challenge for employees to mitigate their impact. However, despite significance, there has been limited research on when and how can adapt these successfully. To address this gap, study aimed discover the relationship between illegitimate adaptive performance, drawing upon job demands-resources theory. Specifically, examine moderating role of general self-efficacy mediating roles employee problem-focused emotion-focused...

Purpose This study aims to investigate how and when artificial intelligence (AI) service failure stimulates employees’ differentiated work behaviors. Design/methodology/approach A multi-wave, multi-source survey involving 284 employee-supervisor pairs was conducted across 15 four-star five-star hotels in Guangzhou, China. Hierarchical multiple regression analysis used test the hypotheses. Findings suggest that AI induces schadenfreude toward organization among employees with low perceived...

Purpose Despite the growing interest in understanding antecedents of proactive customer service performance (PCSP), it remains unclear how PCSP can be fostered through friendship networks at work. Drawing on conservation resources theory, this study aims to examine impact workplace PCSP, with relational energy serving as a mediator. Additionally, task complexity is included moderator that influences relationship between and energy. Design/methodology/approach Data were collected from 321...

Summary Despite organizations encouraging employees to improve their job performance enhance organizational performance, the understanding of consequences high from perspective social comparison remains limited. Drawing on theory, we develop a framework explaining how upward leads political behaviors through anxiety. Furthermore, examine amplifying effect orientation (SCO) relationship between and We introduce downward leader–member exchange (downward [LMXSC]) buffer magnifying SCO. test...

Purpose This study aims to explore how and when negative workplace gossip damages hospitality employees’ career growth, based on social information processing (SIP) cognitive theories. Design/methodology/approach The authors gathered data from 379 individuals working in Guangzhou’s industry with a multi-wave survey. Findings research found that harms growth by damaging one’s personal reputation, concern for reputation plays moderating role. In particular, employees displaying greater are...