A5022255714- Maritime Ports and Logistics
- Consumer Retail Behavior Studies
- Sustainable Supply Chain Management
- Technology Adoption and User Behaviour
- Sharing Economy and Platforms
- Maritime Navigation and Safety
- Environmental Sustainability in Business
- Digital Marketing and Social Media
- Outsourcing and Supply Chain Management
- Customer Service Quality and Loyalty
- Urban and Freight Transport Logistics
- Transportation and Mobility Innovations
- Maritime Transport Emissions and Efficiency
- Risk and Safety Analysis
- Supply Chain Resilience and Risk Management
- Transportation Planning and Optimization
- Human-Automation Interaction and Safety
- COVID-19 Pandemic Impacts
- Infrastructure Resilience and Vulnerability Analysis
- AI in Service Interactions
- Quality and Supply Management
- Corporate Social Responsibility Reporting
- Consumer Behavior in Brand Consumption and Identification
- Urban Transport and Accessibility
- Service and Product Innovation
Nanyang Technological University
2015-2025
Chung-Ang University
2017-2019
Autonomous vehicles (AVs) are a key transportation technology of the future and will be integral to smart cities. An increased understanding user adoption is necessary promote AV usage. This study applied an integrated model based on innovation diffusion theory (IDT) acceptance (TAM) examine factors influencing user’s behavioural intention use AVs. Then, questionnaire was designed, structural equation analysis conducted 274 collected survey results. Results confirmed previous research...
Purpose As an application of self-service technology, automated parcel station (APS) is emerging as a logistics innovation to address the inefficiency and delivery failure in conventional home delivery. However, long-term viability APS depends on consumers’ acceptance such concept. In response, purpose this paper conduct behavioural study adoption self-collection service via APS. Design/methodology/approach By synthesising theoretical insights from diffusion literature attitude theories,...
The COVID-19 pandemic has seen an unmatched level of panic buying globally, a type herd behavior whereby consumers buy uncommonly huge amount products because perception scarcity. Drawing on the health belief model, perceived scarcity, and anticipated regret theories, this paper formulated theoretical model that linked determinants analyzed their interrelationships. Subsequently, data were collated from 508 through online survey questionnaire in Singapore was conducted during early stage...
Purpose – This paper aims to identify the dimensions of service quality (SQ) in liner shipping and examine their effects on customer satisfaction. Design/methodology/approach The indicators SQ were identified from reviewing literature interviewing six qualified industry practitioners. An online survey was then administered 183 shippers Singapore. Subsequently, exploratory factor analysis regression conducted. Findings can be represented by four key dimensions. In descending order impact...
Shared autonomous vehicles (SAVs), which have several potential benefits, are an emerging innovative technology in the market. However, successful operation of SAVs largely depends on extent travellers' intention to adopt them. This study aims analyse factors that influence adoption by integrating two theoretical perspectives: unified theory acceptance and use 2 (UTAUT2) planned behaviour (TPB). A valid survey sample 268 participants Da Nang, Vietnam was collected. Subsequently, structural...
Purpose Increasingly, the logistics industry offers innovative solutions that interact with end-consumers directly. The purpose of this paper is to examine consumer participation behaviour in co-creating service values, using self-collection via automated parcel station as an example. Built on synthesised insights from studies and behavioural theories consumers’ attitude affect, effect cognitions (what consumers think) affects feel) are investigated. Design/methodology/approach A total 500...