Artificial intelligence has been widely applied to e-commerce and the online business service field. However, few studies have focused on studying differences in effects of types customer purchase intentions. Based encounter theory superposition theory, we designed two shopping experiments capture customers’ thoughts feelings, order explore three different (AI service, manual human–machine collaboration service) intention, analyses effect service. The results show that consumer’s perceived...

An increasing number of hotels and restaurants are using service robots as front-line employees, yet the lack consumer trust in affects experience. To enhance trust, companies have added anthropomorphism designs for robots. This study investigated effects robot on psychological mechanisms robot. conducted three scenario-based experiments to explore appearance effect trust. The results show that consumers more likely with a higher degree anthropomorphism. consumers' perceived interpersonal...

Under the impetus of new industrial revolution, how to realize intelligent manufacturing transformation traditional pharmaceutical enterprises has realistic urgency. The study starts from perspective complex adaptive system, constructs a system dynamics model evolution mechanism based on technological adaptation and evolutionary adaptation, analyzes it by simulation using Vensim PLE software. results show that utilize affordances provide support network product-based capability smart through...

Purpose With the proliferation of ideas submitted by users in firm-built online user innovation communities, community managers are faced with problem idea overload. The purpose this paper is to explore influencing factors on adoption identify high quality ideas, and then propose a method quickly filter value ideas. Design/methodology/approach authors collected more than 110,000 data Xiaomi analyzed affecting using multinomial logistic regression model. In addition, also used BP neural...

Background With the rapid development of “Internet + medicine” and impact COVID-19 epidemic, online health communities have become an important way for patients to seek medical treatment. However, mistrust between physicians in has long existed continues decision-making behavior patients. The purpose this article is explore influencing factors patient by identifying relationship physicians' information patients' selection behavior. Methods In study, we selected China's Good Doctor (...

Under the wave of Industry 4.0, traditional pharmaceutical manufacturing enterprises are in urgent need intelligent transformation and upgrading, exploring optimal realization path can help accelerate process enterprises. This paper uses grounded theory research methods to conduct a multi-case study summarize six influencing factors Chinese enterprises; then analyzes correlation between based on DEMATEL method NK model, identifies key according this, draws fitness landscape map...

Purpose Enterprises build online product community to expect users contribute: opinion sharing (content contribution) and consumption (product contribution). Previous literature rarely focused on both. The purpose of this paper is explain user contribution mechanism by identifying content contribution. Design/methodology/approach This research chose Xiaomi-hosted (bbs.xiaomi.cn) Huawei-hosted (club.huawei.com) where can freely share ideas buy products at the same time. Data were crawled from...

The emergence of Web2.0 technology and the development social media provide technical support for establishment Q & A community. rise vigorous community has also caused a wave research on by scholars at home abroad. Through reading relevant literature abroad, author found that results abroad mainly focused platform, technology, questions, answers users.