Abstract Pressure continues to build on the operations management function facilitate system and firm level benefits. In online marketplace, one area of growing interest is that product returns. Though commonly viewed as a cost center from an perspective, operations’ actions have potential strongly influence future customer buying behavior in several ways. Using archival database actual purchase returns history provided by moderately sized retailer, this study examines relationship between...

Aim: The study aimed to assess teachers' general awareness, specific knowledge, attitudes, and practices regarding speech language disorders. Method: A structured questionnaire was developed validated, covering sections such as biographic data, disorders including voice, speech, language. It administered 70 teachers. Results: researchers analyzed the data using percentage analysis determine level of awareness among This method provides a clear representation distribution responses. Key...

The current study examines speech intelligibility in children with and hearing disorders, focusing on conditions like Autism Spectrum Disorder (ASD), Intellectual Disabilities (ID), ADHD, Hearing Impairment (HI), articulation genetic syndromes Coffin-Siris syndrome. A total of 22 the age range 4 to 9 were participated study. All have attended a minimum therapy since one year. Speech was assessed by using 50 Telugu words, responses marked as correct, incorrect, or no response. Results showed...

Vendor-managed inventory (VMI) has become a widely used tool for supply chain performance improvement. However, not all VMI implementations are successful. Therefore, the aims of this research to contribute better understanding critical issues surrounding implementation, and support corporate practice with methodology evaluating readiness firms. Fifteen features that determine suitability identified. These can be broadly categorised as product-, company-, supplier-related features. The...

This article proposes a discrete event simulation (DES) framework to analyse the impact of disturbances, their parameter values, and interactions, on production line efficiency. The is demonstrated by means case study manufacturing process in an Indian automotive manufacturer. Various scenarios are generated studied using design experiment (DOE) investigate effects changes product, technology, cycle time, worker competency, derive optimal set decision parameters.

After years of being thought to be an inevitable fact life, demand information distortion (Bullwhip effect) is now increasingly coming under scrutiny by researchers, with conflicting findings reported about its existence. The reports are partly due the measurement issues surrounding Bullwhip, and changed business practices in some sectors which Bullwhip construct was perhaps not originally designed capture. This article attempts reconcile these issues. It integrates two distinct dimensions...

Purpose Service triads refer to tripartite relationships in which client firms serve their customers through third-party service providers. The purpose of this paper is systematically review the nascent but fast-growing literature on explore broad themes along has grown, and identify gaps future research opportunities. Design/methodology/approach Systematic (SLR) approach adopted retrieve, select, synthesise relevant studies. A citation network analysis corpus resulting from SLR identified...

Ambiguities in the constructs that are building blocks of research may have hindered advancement service operations knowledge/research. To alleviate this situation, authors identify similarities and differences between goods services to inform a view (e.g. inventory, capacity, Bullwhip effect) equivalent relevance both sectors. A unifying paradigm allows transference ideas across two broad sectors is proposed illustrated with case studies.

Purpose This paper sets out to classify business process outsourcing (BPO), linking it service level agreement (SLA) design needs. Design/methodology/approach The develops a framework based on prior literature BPOs and illustrates with field research of Indian vendors. Findings identifies criticality complexity as the dimensions classification explicates role SLAs along these dimensions. Research limitations/implications is an exploratory involving four A larger study needed...

We report on the findings of five controlled experiments that test effectiveness proposed interventions aiming to improve both process and outcomes decision making when performing newsvendor task. use eye‐tracking technology aided by interviews gain new insights into people's cognitive processes. Our results confirm human newsvendors exhibit tendency mean‐reverting demand prediction using past even is independent identically distributed (i.i.d.). This points toward presence bias known as law...

Operations and supply chain management ( OSM ) solutions typically assume that the decision makers in different organizational roles know key parameters equally well. Our research questions this assumption by employing two detailed case studies. Study 1 develops departmental thought worlds DTW construct examines how why they occur, with reference to breakdown. 2 measures extent of total cost ownership TCO bought parts. We find indeed shape perceptions task environment, these follow a...

The Bullwhip Effect (BWE) has been a major challenge facing supply chains for several decades. An important stream of literature developed around Supply Line Underweighting (SLU) and hoarding behaviour as the behavioural causes BWE. present study builds on these studies devises novel experiments to replicate verify them. findings suggest that aforementioned do not hold point need break new ground this well-researched topic. paper concludes with managerial research implications.

This study investigates how sustainable value can be created from end-of-life returns in the electrical and electronic industry (E-waste) by effective marketing–retailer–operations interface. By using a case approach, this demonstrates that retailer is vital linkage between marketing operations interface creation. Retailers help enhance corporate image as well address operational challenges E-waste collection network. Further, we find creation best achieved when there are policies processes...

In client-provider-customer service triads, direct interactions between the providers and customers result in clients’ exposure to various risks. This paper develops a taxonomy of triads based on four attributes outsourced services that those risks: 1) business impact; 2) customer contact; 3) mode interaction; 4) relationship continuity. We conduct qualitative study develop contextually rich understanding resulting taxonomy. Characterization taxons, namely, ‘low-hazard,’ ‘easily-monitored,’...

Bangalore based Sparsh Call Centre was set up as a subsidiary of the major telecom software company IP-Trinity, with ambitious plans becoming significant player in booming BPO (business process outsourcing) space. Its strategy, line that its parent group, to focus on related services. began operations 2002 first client Alfa, US VOIP telephone service provider and had three other accounts employed over 400 people. Financial performance been lacklustre top management including Kumar, Director...

This study provides an insider’s perspective on why engineering undergraduates at elite Indian universities lack academic motivation. Using interpretive qualitative research (actors approach), we uncover students’ perceptions of (de)motivation and group them into three broad categories: faculty-related, course-related cognitive-related, which then explain through select motivation theories. The arrives two alternate explanations for the (lack of) (demotivation amotivation). findings help...

Abstract The uncertainties associated with modern businesses complicate decision‐making, especially in complex supply chains, such as those of the textile industry, which has its hub emerging South Asian countries. Using Indian industry research setting, this paper explores from a psychological lens how suppliers process while adopting sustainability practices. study uncovers certification agencies, interpersonal trust between and buyers, suppliers' size, key constructs that influence...

Two field case studies uncover information discounting in supply chains, which manifests the form of schedule padding and order inflation. Buyers often exaggerate urgency quantity their needs (“crying wolf”). However, both buyers suppliers eliminate old, inflated orders from behavioral ordering/supply system implicitly (“knowing wink”) even though they exist hyper‐rational ordering represented by ERP system. This behavior results (and from) low credibility exchanged between subsequent...

Firms are grappling with multiple challenges because of COVID-19, such as supply discontinuity, disruptions, irregular demand patterns, and service delivery issues, among others. The disruption brought by the pandemic has highlighted relevance responsiveness agility in chains particular. unprecedented nature pandemic, however, made design agile responsive difficult, especially for services that draw on intangible, unique resources. In this paper, we develop relevant—and thus far largely...

Service triads refer to triadic relationships where a client firm (buying organization) outsources its service delivery third party supplier (vendor) who directly serves the client’s customer. Given vast diversity of triads, one-size-fits-all approach studying them is ineffective. Accordingly, purpose this study classify into logical groupings such that commonalities in managerial issues can be identified and knowledge transfer occur across industries. We identify attributes based on...