A5003387618- Advanced X-ray and CT Imaging
- Radiology practices and education
- Reformation and Early Modern Christianity
- Radiation Dose and Imaging
- Service and Product Innovation
- Historical, Literary, and Cultural Studies
- Digital Radiography and Breast Imaging
- Customer Service Quality and Loyalty
- Corporate Governance and Management
- Rangeland Management and Livestock Ecology
- Wildlife Ecology and Conservation
- Historical Influence and Diplomacy
- Human-Automation Interaction and Safety
- Medieval European History and Architecture
- Species Distribution and Climate Change
- Consumer Retail Behavior Studies
- Digital Innovation in Industries
- Ecology and biodiversity studies
- Animal Diversity and Health Studies
- Digital Platforms and Economics
- Public Administration and Political Analysis
- Radiomics and Machine Learning in Medical Imaging
- Occupational Health and Safety Research
- Historical Geopolitical and Social Dynamics
- Innovation and Socioeconomic Development
FHNW University of Applied Sciences and Arts
2010-2025
International Union for Conservation of Nature
2015-2023
International Institute for Management Development
2009-2020
Saxon Academy of Sciences and Humanities in Leipzig
2020
Johannes Gutenberg University Mainz
2019
International Union for Conservation of Nature (Bangladesh)
2014
Khorugh State University
2010
Cranfield University
2009
Banner Thunderbird Medical Center
2007-2008
University of Zurich
2002-2008
Service recovery has attracted increasing attention in recent years as a result of the premise that service failures are inevitable, but dissatisfied customers not. However, many methodological obstacles, e.g. question how failure and incidents collected, have not been overcome yet. In this article, author suggests process approach by which only or complaining surveyed due is paid to representative sample both satisfied customers. This supported corresponding results, surprising, since...
Purpose The keys to effective service recovery are familiar many throughout industry and academia. Nevertheless, overall customer satisfaction after a failure has not improved, managers claim their organizations cannot respond fix recurring problems quickly enough. Why does so often fail what can do about it? This paper aims address these issues. Design/methodology/approach objective is produce an interdisciplinary summary of the growing literature on recovery, bringing together each...
Purpose The purpose of this paper is to review key research contributions that may be useful for rethinking service innovation. Service innovation not a monolithic construct; therefore, the opportunities further are multidimensional and interdisciplinary. Design/methodology/approach A summary analysis extant literature identifies valuable fundamental methodological issues from various perspectives. proposed directions future entail where innovate, how what innovate in services. Findings...
Service innovations reportedly involve innovating intangible products, but this article argues for a more radical service-logic perspective that challenges the traditional, attribute-based view of innovation. Rather than products and services, focus here shifts toward customers’ value co-creation roles. This presents case-based managerial framework indicates change customer’s role as buyer, payer, or user firms can innovate through smart offerings, different integration approaches,...
Purpose Based on a review of the literature, this paper sets out to suggest that an organisation's service recovery procedures lead three distinct outcomes; customer, process, and employee recoveries. The objective is investigate impact (i.e. way managed executed) these outcomes their relative financial performance. Design/methodology/approach A model, linking performance, tested using empirical data from detailed survey 60 organisations in UK. Findings It would appear many academic...
Purpose The paper's aim is to test the existence of service recovery paradox. Design/methodology/approach To date, much literature exploring paradox has generated mixed results. paper argues that a rare event, which makes its measurement difficult, since “treatment group” sample size usually too small produce significant For reason, in banking context with more than 11,000 customer interviews based on actual encounters tested. Findings Overall, survey findings support argument and...
X-Ray screening of passenger bags is an essental component airport security. Large investments into technology have been made in recent years. However, the most expensive equipment limited value, if humans who operate it are not selected and trained appropriately. Scientific studies shown that human performance x-ray image interpretation depends critically on individual abilites visual knowledge acquired through experience job training. The aim this study was to investigate effect adaptive...
X-ray screening of passenger bags is an essential task at airport security checkpoints. In this study we investigated how well screeners can detect guns, knives, improvised explosive devices (IEDs) and other threat objects in images before after 3 6 months recurrent (about 20 min per week) computer-based training (CBT). Two experiments conducted different airports gave very similar results. Training with Tutor (XRT), individually adaptive CBT, resulted large performance increases, especially...
X-ray screening of passenger baggage is a key component in aviation security. The current study investigated how experts and novices performed an task while being assisted by adaptable diagnostic aid. Furthermore, it examined both groups operated trusted this automated system. 30 (certified screeners) 31 (students) had to indicate whether target item (either knife or gun) was present series images cabin baggage. Half the participants could choose between three different support levels aid...
Abstract Identifying the factors predicting high‐elevation suitable habitats of Central Asian argali wild sheep and how these are affected by changing climate regimes could help address conservation management efforts identify future critical habitat for species in eastern Tajikistan. This study used environmental niche models ( ENM s) to map compare potential present distributions conditions Marco Polo argali. Argali occurrence points were collected during field surveys conducted from 2009...
Border fences have severely impeded the transboundary migration of a number large mammals worldwide, with central Asia being one most impacted. The Marco Polo sheep (Ovis ammon polii), an iconic species Pamir, is threatened in its movement by increasing border fencing among their five distributed countries, including Tajikistan, Kyrgyzstan, China, Afghanistan, and Pakistan. In this study, building ensemble distribution models, we found that eastern Tajikistan had largest suitable Macro...
The present study evaluated three automation modes for improving performance in an X-ray luggage screening task. One hundred and forty participants were asked to detect the presence of prohibited items images cabin luggage. Twenty conducted this task without automatic support (control group), whereas others worked with either indirect cues (system indicated target specifying its location), or direct pointed out exact location) adaptable (participants could freely choose between no cue,...
Prenatal diagnostics, particularly ultrasound examinations, are vital for monitoring fetal development and detecting potential complications. Traditional training often lacks adequate focus on image recognition interpretation, which crucial accurate diagnostics. This study evaluates the effectiveness of AdaptUS module, a technology-supported, adaptive learning platform designed to enhance diagnostic skills in prenatal medicine. A prospective cross-sectional was conducted with 76 medical...
ADVERTISEMENT RETURN TO ISSUEPREVArticleNEXTCorrelation of liquid-liquid equilibria for some water-organic liquid systems in the region 20-250.degree.CHerbert H. Hooper, Stefan Michel, and John M. PrausnitzCite this: Ind. Eng. Chem. Res. 1988, 27, 11, 2182–2187Publication Date (Print):November 1, 1988Publication History Published online1 May 2002Published inissue 1 November 1988https://pubs.acs.org/doi/10.1021/ie00083a039https://doi.org/10.1021/ie00083a039research-articleACS...
While the world is becoming increasingly interconnected and interdependent, physically culturally, wildlife of remote mountain regions being affected both positively negatively by such interconnectedness. In case snow leopards, conservation impact has been largely, rather unexpectedly, positive: Species-focused projects, as Project Snow Leopard (PSL) in Gilgit-Baltistan, remain mainly externally driven initiatives. PSL, initiated a small pilot project 1998, relied on an approach that...
The relevance of aviation security has increased dramatically at the beginning this century. One most important tasks is visual inspection passenger bags using x-ray machines. In study, we investigated role image based factors on human detection prohibited items in images. Schwaninger, Hardmeier, and Hofer (2004, 2005) have identified three factors: View Difficulty, Superposition Bag Complexity. This article consists 4 experiments which lead to development a statistical model that able...