This study presents two extensions to the two-stage expectation-confirmation theory of information systems (IS) continuance. First, we expand belief set from perceived usefulness in original IS continuance model include three additional predictors identified unified acceptance and use technology, namely effort expectancy, social influence facilitating conditions. Second, ground context transactional that involve transmission personal sensitive trust as a key contextual model. To test...

This paper discusses the value of context in theory development information systems (IS) research. We examine how prior research has incorporated theorizing and develop a framework to classify existing approaches contextualization. In addition, we expound on decomposition approach contextualization put forth set guidelines for developing context-specific models. illustrate application by constructing comparing various variations technology acceptance model (TAM)—i.e., decomposed TAM that...

This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from reduction theory, and propose that transparency trust are two key means of reducing services. Second, identify sets relevant drivers service use: (1) information quality characteristics, i.e., accuracy completeness; (2) channel convenience personalization. We the reduction, characteristics interrelated factors jointly influence intentions to use e-government. tested our model with...

Abstract Advances in Internet technologies have led to the popularity of technology‐based self‐services, with design such services becoming increasingly important. Using public sector as setting, we identified key service attributes driving adoption and use transactional e‐government services, citizens’ preference structures across these attributes. After identifying four attributes, i.e., usability, computer resource requirement, technical support provision security provision, conducted a...

This paper examines the role of parenting behaviors in influencing children’s Internet addiction and consequences on parents’ job outcomes. First, we draw attachment theory to theorize that five (i.e., parental control, monitoring, unstructured time, dissuasion, rationalization) affect their effects are moderated by views parent–child attachment. Second, research work–family interface affects outcomes satisfaction, organizational commitment, work exhaustion) mediated family-to-work conflict....

Abstract This paper investigates the drivers and inhibitors of Internet privacy concern. Applying Multidimensional Development Theory to online environment, we identify important factors under four dimensions—i.e., environmental, individual, information management, interaction management. We tested our model using data from an survey 2417 individuals in Hong Kong. The results show that all dimensions are significant formation Specifically, familiarity with government legislation, knowledge,...

Abstract Agile methods are widely used in the software industry as a way to more rapidly develop and deliver new software. They define iterative work processes, advocate self‐organization openness for change, prescribe how developers interact with each other external stakeholders. Despite their popularity, it is unclear agile influence exhaustion developer skills play into this effect. On one hand, may reduce developers' by levelling out workload across entire duration of project. exert high...

Abstract This article examines the determinants of service quality and continuance intention online services. We proposed empirically tested a model with both technology characteristics as main drivers subsequent eTax, an electronic government (eGovernment) that enables citizens to file their taxes online. Our data were collected via two‐stage longitudinal survey 518 participants before after they made use eTax in Hong Kong. The results showed (i.e., security convenience) one perceived...

Abstract This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key perceptions, each comprising different characteristics, that jointly influence perceived quality The perceptions their corresponding characteristics are: (1) core service—accuracy, completeness, self‐service capability, convenience; (2) facilitating services—accessibility, privacy protection,...

Purpose Mobile technologies are increasingly used as a data source to enable big analytics that inventory control and logistics planning for omnichannel businesses. The purpose of this paper is focus on the use mobile facilitate customers’ shopping in physical retail stores associated implementation challenges. Design/methodology/approach First, authors introduce three emerging checkout processes store. Second, suggest new validation procedures (i.e. exit inspections) necessary...

Prior work on leadership in information systems development (ISD) teams has assumed that all developers are treated equally by their team leader and ignored the possibility differentiated leader-member exchange (LMX) may be an important instrument for leaders to influence self-organizing, agile ISD teams. We conducted a concurrent mixed methods inquiry understand how LMX differentiation is associated with developer satisfaction through which processes address differentiation. ran multilevel,...

This paper investigates the drivers and inhibitors of Internet privacy concern. Applying Multidimensional Development Theory to online environment, we identify important factors under four dimensions — i.e., environmental, individual, information management, interaction management. We tested our model using data from an survey 2,417 individuals in Hong Kong. The results show that all are significant formation Specifically, familiarity with government legislation, knowledge, benefit...

This research examines the relationship between service design and citizen satisfaction with e-government services. Based on a multidimensional conceptualization of service, we define three key perceptions, each comprising different characteristics, that jointly influence perceived quality The perceptions their corresponding characteristics are: (1) core serviceaccuracy, completeness, self-service capability, convenience; (2) facilitating servicesaccessibility, privacy protection, security...

A correction to this paper has been published: https://doi.org/10.1007/s10551-021-04854-9