Emotional intelligence as personal and artificial a machine have been popular in the relevant literature over last two decades. The current study integrates these concepts explores how emotional influences employee retention performance with focus on service employees hotel industry. Employee is operationalised into internal external dimensions that captures employees' task efficiency both encounters co-workers customers respectively. data were collected from variety of different ranking...

The study discusses artificial intelligence (AI) – powered applications as a commercial service with focus on the hotel industry. This research is approached from customers' perspective and examines how AI employee quality influence customer satisfaction loyalty. was conducted in multiple hotels Portugal focused departure guests who had experienced both services associated surveyed hotels. results show that explain significant variances overall assessment well However, only certain...

Abstract Panic buying emerged as a significant phenomenon during the COVID‐19 pandemic. This study draws on scarcity principle, crowd psychology and contagion theory to investigate antecedents consequences of panic buying. The included in this are government measures, media peer influence fear missing out. founded sense security guilt. Retailer intervention is moderator proposed main effects. Data were collected from 341 consumers who engaged residents United States Australia Structural...

The study proposes AI-powered tools and applications as boundary-crossing objects to examine how AI performance can affect employees' job engagement, service performance. Job security is modelled a moderator in the process. Several theories including boundary crossing, goal setting self-regulation are drawn on posit these relationships. was undertaken with Australia-based full-time employees who had experience at work. results show that significant effect employee performance, which were...

Purpose Building and maintaining service quality is one means of retaining customers thus establishing competitive advantage in the casino industry. The current study aims to investigate relationship between quality, player segments customer loyalty an Asian casino. Design/methodology/approach research involves conduct focus group interviews with different gamblers. Findings interview findings indicate that players at have distinct perceptions quality. Operationalising into five dimensions,...

This paper introduces a special issue devoted to the emergence of new marketing models and tools within fashion e-commerce context. Despite importance physical stores, in recent years, we have witnessed substantial development regarding electronic trade products. In effect, products represent major category "new" form online marketing. Special attention should be paid internationalization industry. New emerged relation to: technology/consumption interface strategies different players...

Purpose Drawing on the theory of memory-dominant logic, this study aims to examine how substantive staging servicescape, experience co-creation, experiential satisfaction and intensification affect memorability hedonic well-being in case unmanned smart hotels. Design/methodology/approach An online survey was used, with target respondents being hotel guests people aged 18 years older who had been recent FlyZoo Hotel Hangzhou, China. Data were collected from 429 stayed between April June 2023....

Abstract Wine tourism has several distinctive features that militate against using Kim et al.'s model of memorable experiences to understand its antecedents and consequences. Accordingly, this study adopts an alternative theoretical framework—the stimulus–organism–response theory—to develop model. Data were collected from visitors a well‐known vineyard in Yantai, China structural equation modelling multiple group analysis used analyse them. The results suggest experience co‐creation, sensory...

ABSTRACT This study revisits the theory, data, and analysis in Prentice Woodside (2013). The here applies fuzzy‐set qualitative comparative (fsQCA) to customer service–evaluation data from seven mega casinos world's gambling capital—Macau. includes contrarian case offers complex algorithms of highly favorable outcomes—an alternative stance theory comparison dominant logic statistical analyses that (2013) report. Contrary their principal hypotheses, report a negative main effect between...